Customer Reviews for Winston-Salem Lockbox LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Winston-Salem Lockbox LLC

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Ray M. on

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Chris M. on

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Steven F. on

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Mike S. on

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Grover G. on

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randall K. on

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Christopher L. on

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Too many hidden fees in renting from UHaul - ends up costing a fortune.

Linda P. on

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U-Haul misled me saying storage at this drop off location was free for 30 days. It turns out it is one of their competitor and it cost me 40.00. The competitor was friendly and said this is not the first time this has happened at her location with prior uhaul customers. Uhaul did nothing to reimburse me just simply said apologies not their company. Seriously I had no idea it was not affiliated with them and was going to cost me money.

Mike R. on

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Allison B. on

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William H. on

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The self-serve check in leaves a little to be desired. Had I known how much of a pain it would be, I would have just dealt with the actual person in the office.

Anita T. on

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Carlos E B. on

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Not the location's fault, but truck had reverse light out, check engine light on, etc, also truck interior was not clean, nor the back cargo area. The female working the desk there in the morning was AWESOME! Great Customer Service skills and energetic. She really placed a smile on my face.

David S. on

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Justin was great! Friendly, very efficient and knowledgeable. He made the entire process easy and convenient. Great service, convenient location easy to get in and out of for people who dont normally drive box trucks around.

Michael E. on

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Very accommodating folks and I love having the location near me.

Michael S. on

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Wilma P. on

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Justin provides great customer service! We appreciate coming to this location and have recommended to others. Thanks again!

Cynthia P. on

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Great customer service. Quick and easy pickup.

William H. on

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Peter B. on

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Professional

William Y. on

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Winston Salem Lockbox located at 401 Jonestown Rd. is a great facility. Fast and friendly customer service makes it a pleasure to do business with them. Thank you.

William Y. on

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Winston-Salem Lockbox is excellent. Fast, friendly and efficient. Highly recommended.

Rebecca W. on

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Linda S. on

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Susan W. on

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We reserved a 15 ft truck and they changed it to a 20 ft truck which caused us to have issues getting the truck parked close to our loading and unloading locations.

Herman P. on

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Nothing, this team has it down

SEAN H. on

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John M. on

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David W. on

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Excellent service.

Taylor J. on

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Alma W. on

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Blake W. on

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Alex F. on

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That whole mobile experience was horrible. I had to stand in line even though I booked everything on the mobile app. Also, the trucks gas Tank was only half full not full as indicated in the paperwork. The associate at the location was very helpful, he made the experience a bit less painful. He is the real MVP not U-Haul.

Polly T. on

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Rubber gasket around drivers door kept falling off. I had originally asked for a trailer, didn’t have one in sight so they referred me to a sight 6 miles out of the way. I had no desire to drive well out of my way and time to go get the trailer. I asked if it could be brought. I was told no This was all after I was told there was a trailer on my selected location. I ended up having to rent a truck which cost me a lot more money and when talking to customer service about adjusting the rate for me they said no because there was one in another location. I thought that was unfair since I was told I had a trailer where I needed it.

Herman P. on

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The man who helped us deserves a promotion and a raise!

Asa Lee D. on

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Keith K. on

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James M. on

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John M. on

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Kevin S. on

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Christine E. on

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Glenda F. on

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Timothy B. on

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Charging a full days rent for 1.5 hours is an abuse and overreach of brand building. I will not use U-Haul again. Also, your website is deeply flawed, overly complicated and user awkward. Needs vast improvements.

Robert C. on

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David C. on

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Quintina D. on

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Douglas C. on

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Cherell R. on

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I did not like this location after returning my uhaul. They charged me for a second day when I was only a hour and 20 minutes late returning my uhaul. I called ahead to let them know I was running late because I was still moving and the guy over the phone made a big fuss about it. He said I was interfering with someone else’s reservation, but I was told by someone else their reservation wasn’t until 4pm. They charged my card again without me knowing until I arrived to drop off the uhaul. I had better uhaul service than this before.

Spencer S. on

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Very helpful and courteous personnel helped us. I would highly recommend this location for U-Haul rental.

david N. on

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Richard V. on

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Michael D. on

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Great service - I did a last minute, walk-in rental and couldn't have been easier, or a more pleasant person to help me

Robert F. on

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George W. on

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William Y. on

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Winston Salem Lockbox is a great location for U-Haul services and storage. The representatives are fast and efficient. My only issue was with U-Haul corporation that contacted me telling me to go to a different location to pick up my truck. Then, when I was at that location, called me again to tell me to go back to Winston Salem Lockbox. U-Haul corporation is no help whatsoever. As Clark Howard says 'customer NO service'.

Rachelle C. on

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Jodie J. on

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My reservation was first with Boones Enterprises, and when I arrived he would not rent to me, said they closed at 9:30 am! I was not made aware of that! I was then sent to Jonestown and Justin the manager was great! I will definitely use this location from now on.

Kayla Y. on

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The location seemed busy and was only staffed by one person, so I felt bad that the situation looked stressful for the employee. However, he was very helpful with some problems we had with our reservation and did everything he could to make our pickup experience quick and painless. The equipment was clean and in great shape. We would use this location again!

Michael B. on

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LOUIS J. on

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The agent made this a very smooth process.

JON S. on

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David M. on

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Can't really rate it. I dropped it off after hours.

Donna S. on

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Archie C. on

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Kawanis G. on

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Juanita S. on

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This reservation was cancelled 2 weeks ago...please make sure that there is not a charge to my account. Thanks...

Fatih Z. on

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William D. on

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Greg W. on

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Only one employee available and several customers waiting . But he was very friendly and helpful despite being so busy.

Michael B. on

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Farrin L. on

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The equipment was perfect and the sales guy was great!

Steve L. on

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Phill K. on

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Tanya L. on

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Even tho he was busy he still took the time to acknowledge everyone there and he was just so nice loved it

David W. on

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Greg C. on

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Kenneth G. on

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Phone based check out was not the greatest experience. Had to wait 20+ minutes for ID verification. Everything else went smoothly. Good vehice, clean, low miles, no problems.

Lucas A. on

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I had a voicemail stating that everything was ready for pickup, yet the mobile app said “Awaiting Approval” at pickup. I had to call customer service to fix it, which made me lose 40 min if my reserved time. I asked to be credited for that time and was refused. Also, they couldn’t/wouldn’t tell me why it was an issue. I am extremely disappointed and will likely never use U-Haul again in the future.

Shana H. on

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Problems with hold on debt card hold amount was 66.90 uhal processed the payment for 58.00 and then I had a bal of 1.60 didn't process enough on my card then turn around and sent me a collection notice advising If the 1.60 wasn't paid in 7 days ill be charge 30.00

William Y. on

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Justin was friendly and fast. Our experience could not have been better.

robert R. on

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Dropped it off after hours Saturday a little bit I called ahead of time so they were very helpful

William Y. on

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Service was phenomenal. I highly recommend using this U-Haul location and it’s storage facilities. Justin was friendly and fast. Thank you for being so efficient and considerate of our time.

Teresita W. on

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Jonathan C. on

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Ernest W. on

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Lied about the fuel and charged my credit card extra and rude to customers

Michael P. on

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Stephen F. on

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I only use this location in the area.

David M. on

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No complaints. This location was clean and organized compared to other pick up locations I have used in town previously. Siani was very professional and a joy to have serve me. She connected the trailer to my vehicle, and gave me much unsolicited information needed regarding the equipment and the return process. I rate her service excellent!

BRIAN M. on

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Well done. Easy to store.

Randal L. on

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Always a good experience at this location

nathaniel C. on

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Katherine C. on

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Michael D. on

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Thomas L. on

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Elizabeth T. on

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We had an issue with not having the correct time on the pickup but it all worked out.

Dorcas K. on

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Joshua C. on

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JENNIFER L. on

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CRAIG W. on

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KENNETH N. on

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quick and easy return.

William P. on

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Justin P. on

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Stephen C. on

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Warm and welcoming service. Prompt and efficient.

Asif M. on

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Julie B. on

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Great service, very professional.

J. Denice L. on

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Justin was extremely professional and provided wonderful custermer service in checking in my Uhaul truck and rental as well as assisting me with finding the right storage unit. Thank you Justin!

germaine r. on

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great storage unit!

MARTHA M. on

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I had a very good experience with this facility. I recommend it for anyone.