Great customer service! Very friendly! Thank you.Douglas C.
Customer Reviews for Woodbury Farm Feed and Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Curtis B.
Customer did not leave a comment.Mike M.
They where very helpful and friendly.kim H.
Customer did not leave a comment.Steven D.
Keep doing just what you are doing it was great. Thank YouRonald V.
I had no cell service when I return the van a day early and dropped the keys off. Reached out to uhaul and Amber was very helpful. I returned home to get cell service and had to share my location to be sure it was the correct drop off. It was late and did not want to drive back as I had no service at uhaul therefore, thought I would call first thing in am. I was charged a 20 fee. I was very disappointed. Called and they told me to reach out to uhaul directly which I did only to be told it was the individual business that could refund the$20. He told me once we dropped the keys in drop off the van was returned and nothing they could do. I felt I got the run around and no one would help. I returned the van at 7 pm and it wasn't due until 11:30 am the following day. $20 to check the mileage is ridiculous. Will look into another Uhaul or company in future. One very disappointed customer.Joe C.
Customer did not leave a comment.MICHAEL W.
More box trucks availableRandall C.
Very professional and quick service! The equipment was clean and in good condition. Highly recommended!Susan D.
Customer did not leave a comment.Gerard S.
Thank you so much for working with us, we really appreciate your professionalism. Kevin has been extremely helpful in meeting our business needs.Afshan H.
Customer did not leave a comment.Terrence O.
very helpful... will definitely use again!Thomas P.
Always a pleasure renting at this location!Elizabeth N.
Excellent experience. Kevin and his team offer exceptional service, making my choice to do business with them easy. They make pickup and drop-off simple and fast, getting me in and out smoothly. I recommend Woodbury Farm and Feed for all your U-Haul and hardware needs.STEPHENCOREY F.
Great customer service, very professional and helpful!!!Afshan H.
The experience start to finish was ideal. I have rented coast to coast UHAUL and this was the BEST location. I also wish to give a five stars to west coast UHAUL Santa Monica on Lincoln .Clean, Kind, Helpful and Personal go a long way in achieving 5 stars. Both Woodbury and Santa Monica Lincoln go the extra step.Janis F.
The Barry family do great service as always Mark BMARK B.
Great customer service!!!!Afshan H.
This is not reflective of this location but it was very stressful that the original vehicle was not available at the first location I booked with. Having to drive much further last minute was not ideal at all but the people at the second location in Woodbury were very helpful.TARA T.
Excellent service!John S.
Customer did not leave a comment.Afshan H.
Customer did not leave a comment.Gary B.
Very good service, the gentleman explained everything clearly, recommend this location and will use their service in the future.Louis G.
Check out and check in was fast and easy and accomplished with a smile, great service by good peopleJames M.
Friendly staff.Brian G.
From my point of view, there isn't anything to improve. I was in a bind and everyone at this location was helpful. I would recommend this location to anyone.Lisa D.
Customer did not leave a comment.PAMELA P.
Customer did not leave a comment.DeAnne G.
Customer did not leave a comment.Douglas H.
The person who helped me was rude when I arrived to pick-up the truck. When I returned the truck, he was also rude. I was having trouble with the app for return and he could not and would not help me, therefore I was charged the $20 fee.Jane S.
The person behind the counter was the most rudest person I have ever dealt with in a customer service. He needs to find a new line of work. The rented vehicle however was perfect with no complaints.Ken O.
No improvements needed. It was a very easy process.Heidi S.
Customer did not leave a comment.Deborah S.
All was greatJames B.
Always efficient and great to work with. Very friendly people ! Equipment is always in orderPhilip B.
Customer did not leave a comment.Judith R.
The individual at the counter was rude from the beginning, cell phone services was bad and I could not pull up the app. Initially tried to overcharge me 55 dollars, and then regional manager informed me over the phone afterward there would no overcharge. The suddenly, over 30 days later a 55 dollar charge appears on my statement from UHAUL. Terrible service and bogus fees charged to my debit card without my permission, shame on you uhaul of Woodbury, not sure how you can stay in business with this kind of customer service and overcharges.Ralph D.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.don M.
The store manager was unhelpful and generally disagreeable. My son, who rented a vehicle from this location in the end of July, had the exact same experience. Also, the online ap is not user friendly, particularly in a location where cell service is inconsistent.Vincent M.
Buyer Beware. I had an excellent experience with U-Haul. THEN....I tried to get a refund on the 30 unused boxes I didn't use. U-Haul touts it's "buy back" program. But when I went to the corporate U'Haul office I was told I could get refund if I had the receipt I used to purchase the moving supplies through. The agent was unable to get access to my receipt even though she was able to find the date and details of my order. So I'm stuck with 30 boxes and two mattress bags. Very disappointing to deal with a national company that has a lousy internet system. The agent should have been able to find my receipt but the app she was using wouldn't allow that. In the future when you buy moving supplies get them from the liquor store, supermarket, or friends rather than U-Haul because their 'buy back' program is a fraud.June Z.
Customer did not leave a comment.Giovanni D.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.CARLA R.
Very smooth transactionLeonard R.
Customer did not leave a comment.chad M.
Customer did not leave a comment.James B.
Excellent, thorough staff.Douglas H.
Excellent Service!Kathleen W.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Don R.
Guy at location wasn't very nice. Uhaul had a face mask in it from someone else , when returned uhaul he handed me the face mask that was someone else's like we forgot it in thereKASDYN C.
Great service and savings. Will spread the wordLex S.
I had a lovely customer experience and I don't have any comments or complaints. I recommend this locationLexi R.
Fast and easy pickup and return.James S.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.COLLINROBERT W.
Customer did not leave a comment.DENNIS K.
Very easy drop off.STEPHEN P.
Service is excellent. Vehicles are clean. Check in and out is easy and efficientPeter J.
Customer did not leave a comment.Kate W.
Customer did not leave a comment.Bohdan W.
Excellent service! When the pickup I reserved wasn't available, they gave me a van which is what I wanted in the first place but wasn't available when I made the reservation!Diana T.
Customer did not leave a comment.Robert K.
Great service.Vivian B.
Customer did not leave a comment.Kristine J.
Have equipment to rent. Had to settle for a different size trailer, or drive several hours to another state to pickup trailer I wanted.Robert S.
Very displeased with the way the truck looked the middle seat was full of dog hair from the previous renters the windows on the passenger side had dog slobbers all over them nothing was clean there was garbage in the doorhandles there was garbage packages empty bottles all behind our seats my overall experience renting from that place or anything was I was not happy with the service I expected to get into a fairly clean truck which I did not ,I took pictures Just in case they wanted to see what it look like I have rented from U-Haul before and my truck did not look like this one very displeased with my rentalPeter S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Mark L.
When a customer makes a reservation, you should provide them with the truck they reserve. It is horrible to wait until 24 hours before and then inform the customer you don't have what they need. Moving is horribly stressful and Uhaul made the experience 10 times worse for me and me my family.William B.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.carolyn G.
Customer did not leave a comment.Mark L.
Nothing. It was convenient and quick with great service.Kathleen B.
Customer did not leave a comment.Peter M.
This is a very small U-Haul operation and they do a pretty good job with the resources they have. It was a very convenient location for my drop off.James B.
Efficient and easy.Judy P.
great experience service was top notchBarry B.
Customer did not leave a comment.ROMNY A.
Customer did not leave a comment.John M.
Customer did not leave a comment.Alexander B.
Renting from this facility was an excellent experience. The staff explained the process well including use of the U Haul app. The truck was exceptionally clean. I've rented U Haul's in the past and I would place this facility at the top of the list.David W.
Kevin was very helpful and made it so easy to move that day. Van was great to drive. Will recommend to anyoneJeffery D.
Very nice staff. Excellent customer serviceElizabeth A.
Customer did not leave a comment.Karl W.
Customer did not leave a comment.Jose L.
The staff at Woodbury Saw was very helpful in showing me the 26' truck and trailer. I really appreciated their support since it was my first time. They were very patient.Catherine B.
Excellent service Exceeded expectationsliza J.
Customer did not leave a comment.Philip D.
Customer did not leave a comment.Roderick P.
Customer did not leave a comment.Brayan P.
Excellent and efficient servicePeter J.
Customer did not leave a comment.Emma Y.
Customer did not leave a comment.liza J.
Very good customer serviceliza J.
Not a thing, all went well!Cynthia W.