Customer Reviews for Worlds Greatest Portable Building
(U-Haul Neighborhood Dealer)

50 reviews

4012 N Jackson St   Jacksonville, TX 75766

(903) 284-2300

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/1/2022 - 10/4/2022: Closed

Services at this Location:

Contact Us

(903) 284-2300

4012 N Jackson St
Jacksonville, TX 75766

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/1/2022 - 10/4/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

no one was there, just a parking lot with u-Haul rentals , and a drop box

Joseph W. 
Rating:
3.0

My original pickup location was changed to lindale and no one was there and they did not have the tow dolly I reserved. I was then sent to a closed location in Jacksonville which also did not have the tow dolly I reserved. Jacksonville upgraded me to a tow trailer at no additional cost.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
3.0

Customer did not leave a comment.

Aracely R. 
Rating:
1.0

First some one could be there, and I had to hook it up by my self! I was told on the phone that no one was available, I had put the time of pick up 12pm, I was the at 12:15pm Total unprofessional!!! Not happy!!!!!

cary S. 
Rating:
4.0

The gas tank was only 1/4 full

Jerralyn S. 
Rating:
5.0

Wasn't given a choice of drop off location.

Michaela P. 
Rating:
1.0

Truck was damaged on top passenger side

Morris H. 
Rating:
5.0

I loved the whole experience EXCEPT paying by credit card. I feel that debit should be an option, especially to those that does not have a credit card. It can definitely increase business.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Claudia M. 
Rating:
5.0

Customer did not leave a comment.

Rhonette M. 
Rating:
3.0

Rental office not located on the lot where the uhaul equipment is located. Very confusing

Harvey M. 
Rating:
2.0

Truck was a piece of crap. Parking lot was a toilet, potholes, no lighting

George G. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

CHARDONNAY G. 
Rating:
5.0

Customer did not leave a comment.

Annie B. 
Rating:
3.0

There's not a person onsite all the time.

Steve C. 
Rating:
5.0

Your system didn't include this location in the town of our move. When we chose it, we found an additional drop off charge when no drop off location was chosen at time of rental. It seems that the drop off charge was exactly the amount of miles over that would be charged! Very disappointing. Still awaiting call from “higher up”

ISAAC A. 
Rating:
5.0

Customer did not leave a comment.

Donnie F. 
Rating:
2.0

Customer did not leave a comment.

GARY M. 
Rating:
1.0

My U-Haul truck was towed there due to it breaking down. I was charged for fuel as I was not able to put fuel into the vehicle. It was not drivable and towed here. The number listed for this location is not a working number as well.

ADAM V. 
Rating:
5.0

Customer did not leave a comment.

MARCEL J. 
Rating:
4.0

Personnel and equipment were great! Office/check in area needs remodeling or improvement.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL RAY F. 
Rating:
4.0

air conditioner inop, key barely worked

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

N/A

TYLER L. 
Rating:
5.0

The self check in needs to improve as your records showed that I was 2.4 miles from check in spot when actually I was in the correct place.

Randall F. 
Rating:
5.0

So easy to work with. Really liked the people.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP P. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

MANUEL S. 
Rating:
2.0

seemed like the employee was lost and had no order. I had to hook up tow dolly, go back to yard for a extended connector for the lights that was missing from equipment and take a pic and send to her phone of chain hook up. never got the contract to print so I gave up and left and brought back the dolly 3 hours later. The employee was very young and seemed to cater to a young man that came in after I did. I will find another rental place in the future. I was a mobile u haul repairman in the 90s myself, in Springdale AR. and this was poor service.

TONY T. 
Rating:
5.0

Customer did not leave a comment.

Jimmy A. 
Rating:
5.0

Customer did not leave a comment.

shane C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

I used the 24/7 key drop box at the JACKSONVILLE, TX location. Quick and easy.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Owner was amazing at check out. Very quick process. Very pleased overall.

Shane S. 
Rating:
3.0

Upon return this location was closed. The app didn't work so I had to call the 1-800 number to ensure return was documented and dropped my contract in the drop box. I returned the trailer on a Saturday after 1700 which was actually a day early. On Monday I received a late fee charge of $22 which was incorrect. I returned to the location and the owner/manager was very helpful, apologetic, and professional in resolving the issue. I received a refund 4 days later.

David M. 
Rating:
2.0

It said they were open, I pulled up to the location and no one was there and they didn't answer the phone to the numbers they had out there to call.

leoncio R. 
Rating:
5.0

Super friendly staff!

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

Emil S. 
Rating:
2.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Melissa went above and beyond to help me make decisions about my rental. I will only go back there if I need a rental.

kara B. 
Rating:
1.0

I couldn't find this location!! And no one answered the phone. Phone goes to voicemail and voicemail box is full. I ended up dropping off The truck at a different location.

Mark D. 
No reviews have been submitted for this location.

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