This was the most difficult uhaul experience I've ever had. Not only did they change our reservation multiple times, but 20 minutes before our reservation time they tell us that there is no truck for us. When they finally got a truck for us there was no access to a key and no response from customer service for almost 30 minutes before we finally reached someone. We had to drive an extra 20 miles to return the truck, which we were charged for. When asked to leave a review originally we did not get any response after voicing our concerns.Michael S.
Customer Reviews for Xceleration Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Directed to this location when first location was closed during business hours. Deserted and hard to find - basically just a parking lot and a shed with a drop box.john B.
Joe helped me with setup early in the morning. Thanks joe Sheron was also very helpful in the call center making sure I had everything I needed.Matt C.
I will never do business with this place again. I felt that I was treated very poorly and he was very dishonest. He did not tell me of particular charges that I would be billed for and added things that I did not request nor did he tell me about. I guess this is because he makes commission off of those things at the cost of his customers. We had to wait for him to return to the place of business to even pick are you all up because he was not there during open business hours. This cost us at least 2 hours of our time and it was very inconvenientDena M.