Customer Reviews for Your Extra Attic Windward
(U-Haul Neighborhood Dealer)

2,146 reviews

13700 Hwy 9   Alpharetta, GA 30004

(770) 475-5734

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 475-5734

13700 Hwy 9
Alpharetta, GA 30004

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and customer friendly. Definitely would recommend.

Bonnie S. 
Rating:
5.0

I received LEGENDARY CUSTOMER from the Call Center (800# reps) and the Front Desk Staff was PHENOMENAL—Special recognition goes to front desk rep WANDA & FRANK

LaTricia F. 
Rating:
4.0

Great however mileage rate is too high at .99

Anwar S. 
Rating:
5.0

very easy - no paperwork - all on line

John B. 
Rating:
5.0

Rented this truck quite a few times. Always clean and runs great

JODY S. 
Rating:
5.0

Outstanding customer service. Really nice facility!

Ron B. 
Rating:
3.0

Make it clear that the gas needs to be brought back at the same level and not full. I wasted $18 filling up the tank because someone else failed to do so. The man behind the counter said to fill it up, but when I came back he said just fill it to where it was. Really unfair and unclear

ADAM A. 
Rating:
1.0

when i reteurned the truck, the person on duty did not do a walkthrough with me and then charged me a $50.00 cleaning fee for black marks on the deck. When i asked him for before and after pictures they sent me picture of black scuffs on the floor and never produced pictures of the truck before i rented it. A complete scam.

George H. 
Rating:
5.0

Gentleman at Your Extra Attic in Alpharetta was very helpful & kind.

Elisangela R. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

EVGENY K. 
Rating:
5.0

Great experience!

ANTHONY C. 
Rating:
2.0

Major issues with my bill and location is not picking my call or calling me back. This is ridiculous!

TARUN A. 
Rating:
1.0

Picking up vehicle was very difficult. Employee from Windward location came to this location, told me he could not help me that I must call 1-800 number. Waited over 30 minutes and ended up driving to McFarland to get a number to talk to Bill who assisted to get combination to lockbox so that I could pick-up rental. Very, very disappointing that U-Haul is trying to keep location functional with no personnel at location to help customers.

Keith M. 
Rating:
4.0

Appreciate the availability on short notice. Wish the truck was a little newer with a few more comfort/convenience features. Also, refilling at the end of my trip is challenging when the tank wasn't full to start with. How do I know how fuel to add?

EMILEE A. 
Rating:
1.0

I spent over 2 hours on the phone with corporate (Ian was awesome by the way), because the store was closed. This delay caused the labor I had scheduled to pack the truck had to leave. So I had no help. Plus, this rental was made to haul items to my daughter's wedding. Glad we scheduled a day ahead of time or we would have been screwed. To top it off, your support guy said he would add free miles to the rental which did not appear to happen. How would you feel after all that? Probably like not coming back.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Drew O. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Furniture dolly was not included even though i reserved it. There should probably be better info on availability while booking instead of canceling the part of the order at a later time after reservation (i was not aware of the canceled dolly until i picked up truck).

Bhanu Teja K. 
Rating:
4.0

Customer did not leave a comment.

Ramon O. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
5.0

Customer did not leave a comment.

Garth N. 
Rating:
1.0

Absolutely the worst uhaul. Rude owner I don't recommend this place to even my enemies! Horrible Customer Service- Rude Owner - uhaul should be ashamed to let this guy represent them. If you want rudeness this is your place! Pathetic find another uhaul! Don't waste your time w this place!

Whitney P. 
Rating:
2.0

The unexpected and ridiculous charge for refolding the blankets ruined the whole experience. It was twice the cost of renting the blankets!

Glenn M. 
Rating:
5.0

Trailer was not clean at all. Rocks, sod, dirt, but the owner quickly took care of it. Overall excellent service

theodore B. 
Rating:
5.0

It was great as is!

Dale H. 
Rating:
5.0

This location provides a wonderful customer experience! The owner works hard to alleviate all the pain caused by U-Haul corporate systems and policies. For instance, when I returned the vehicle all I had to do was give him the key and then he processed the return and emailed me the receipt. There was no outrageous $20 “convenience fee”! I will definitely continue to rent from him.

L John T. 
Rating:
4.0

Customer did not leave a comment.

Mehmet Hakan A. 
Rating:
5.0

Everything was explained well and we were very happy.

Julie S. 
Rating:
3.0

Parking was limited. More parking is needed.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Heyung O. 
Rating:
5.0

Everything was perfect The employee is professional

Roodly C. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Your employee is outstanding

theodore C. 
Rating:
5.0

Customer did not leave a comment.

Elena D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
4.0

There was a used mask left in the truck which only bothered us considering the pandemic.

Connor P. 
Rating:
5.0

Super friendly staff, quick and easy pickup. My friend who came with for pickup was so impressed by the customer service that he's renting a truck through that pickup location.

Arianna B. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

There are definite issues with returning on line after hours. I sat in the parking lot for OVER AN HOUR trying to check in the truck. First my phone wouldn't share location then wouldn't share photos then wouldn't complete and send. I called customer service after 30 minutes and then was on hold for almost 20 min before a representative answered the phone. I do not have much on my phone so do not understand all the issues. Everything was good until then

Charleen L. 
Rating:
5.0

Great customer service!!!

BRUCE M. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

Wanda and Foster could not have provided better customer service! Very kind and assisted me in locking down a trailer when my online submission was not captured. Very satisfied and will use this location again!

DAVID C. 
Rating:
3.0

The truck was extremely dirty, when we touched anything in the truck our hands got filthy.

CLIFFORD B. 
Rating:
5.0

Nothing at the moment or that I can think of. The customer service at this location is top notch.

Kevin B. 
Rating:
4.0

The service via phone was excellent!! But the online booking process is below average and the return was poor.. via app or web was not possible and took us so much time.

Jens E. 
Rating:
5.0

Excellent experience.

Umesh J. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Easy transaction picking up rental.

elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Anita F. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Nyambura D. 
Rating:
5.0

Clean, friendly, well installed facility

JOSE J. 
Rating:
5.0

The truck was old. I've rented with other services, such as Penske, and the truck was significantly nicer. The seats were not as comfortable in this truck and the tech was not nearly the same caliber. The truck said there were USB and 120V ports and it didn't have either. There was no cruise control, like other company's trucks have. The Penske truck I rented also had a rear view camera, which was super helpful, and this didn't have anything like that. It was low mileage so I thought it would have newer tech, but it just felt very cheap. Would not rent with UHaul again.

Tawil C. 
Rating:
5.0

Inside cab of the van needed some cleaning

Timothy C. 
Rating:
5.0

Keep doing it right

Phillip T. 
Rating:
4.0

Customer did not leave a comment.

jerry W. 
Rating:
3.0

Kind of rude people.

Cole G. 
Rating:
5.0

Very clean and well maintain facility. I found Wanda Fitzhugh to be very helpful on our rental needs.

Peter K. 
Rating:
5.0

Great Experience

Guy G. 
Rating:
5.0

The gentleman that helped us was outstanding!! Would not change a thing at this location. Was fast and easy!

Stephen S. 
Rating:
3.0

Location was drop-off only for Sunday. The parking lot for u-hauls was completely full.

john B. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Arrived at a busy time perhaps but only one attendant was understaffed I thought.

Robert M. 
Rating:
2.0

The employees were pleasant but they didn't hookup the trailer correctly. The chain was low and started to drag. Partway on my trip I heard jingling and pulled off. The chain was completely unhooked and the electrical cable was worn in half. Luckily there was a uhaul location only minutes away and they fixed everything. I was very lucky I didn't have a wreck or lose the trailer. If they correctly connect in the future I would recommend them and rate them higher.

CHERYL M. 
Rating:
5.0

If checking in with the let them know about all the pictures they need to take. We dropped the key before we checked out. All I knew was that the truck had to be on the premises.

Jay R. 
Rating:
5.0

Foster did a great job checking me in and hooking on the trailer. A very pleasant man. Will be renting more trailers from him.

William L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

It said couldn't connect to lactation even after I did what it prompted. We had to drive back home and get another phone and then it would let us login to get the truck. That was frustrating. But otherwise easy process, convenient location and went well

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

sunil N. 
Rating:
4.0

The website could be a bit faster. If the verification can be done beforehand for rental eligibility, that would be great.

Venkat R. 
Rating:
5.0

Great Service!

Jody S. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
4.0

Reduce some of the additional charges like the hand truck and padded blankets.

Tracy L. 
Rating:
5.0

Not much. The pickup and drop off process was very easy.

Salvatore C. 
Rating:
5.0

Best experience, online reservation was easy, everyone was very helpful at the location, at pick up and drop off. I'm not great at navigating the on line return procedure. Will rent again.

jerry W. 
Rating:
5.0

Wanda and her husband were a joy to work with I appreciate it very much their help and look forward to doing further business with them they were very accommodating to my needs and I would recommend their facility very highly

Glynn M. 
Rating:
5.0

I used the Uhaul app and rented same day with no isses, easier than walking in to rent. Use the app!!!

Justin R. 
Rating:
5.0

Great Experience. Simple process. Great prep call prior to mobile pickup. Will absolutely use them again in the future. This is the way it is suppose to work!!

greg U. 
Rating:
5.0

Customer did not leave a comment.

Colin K. 
Rating:
3.0

The operator of this facility was quite rude and demanding.

Michael C. 
Rating:
5.0

No problems. Smooth rental. Great location! I was particularly impressed with the van itself - I rented a Ford 9' cargo van and it worked flawlessly and was quite comfortable to drive. And, it had a very capable cargo capacity of around 3500 pounds which was adequate for my needs.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

Long P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jody S. 
Rating:
5.0

The 2 people who helped me explained the process since this was my first time renting were amazing...they explained how the equipment all worked on the truck and I was good to go Great first time experience ... One small glick is when I checked out the truck the person inputted the mileage incorrectly as 300,000 miles and not 30,000 miles... the owner wrote a note on my contract explain the typo! Otherwise all was good (until I got to FL)...Thank you

Lawrence R. 
Rating:
2.0

I was overcharge an extra 32.99 and paid a total of 72.00 for A 2 hour service

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
1.0

I was charge for not cleaning the van I get it, but then we over fill the tank of gas and did not get credit!! 😡 That sucks! And then they were reading the contract over again to me like if I didn't know how to read! I am not ever renting there again! I usually rent trucks from Homedepot. They are more friendly, than this place, cause they couldn't be friendly with my husband either!!! Pathetic place!!

Lorena A. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Krishna A. 
Rating:
3.0

Why are they charging 20$ for after hour drop off. Anyhow pick up and drop off are via online, but why they are charging 20$ is a mystery.

Nagoor Hanifa S. 
Rating:
5.0

The staff was very courteous and attentive!

ARTHUR J. 
No reviews have been submitted for this location.

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