Customer Reviews for Z Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

The employees were top tier professionals. They were polite, interested in the customer's travel safety and experience, dedicated to finding the best equipment and sharing handling procedures.

Rating:

1.0

Business was closed at pickup time; I had to wait 45 minutes for someone to show up. Never received a close out receipt, either. Terrible location - will avoid at all costs.

Rating:

3.0

The van stunk like wet dog, or a cat litter box it was terrible

Rating:

4.0

I went online to reserve a truck and furniture dolly. But when I arrived they allowed someone else to take the dolly even though I had reserved it. With heavy furniture to move that day I had to go out and buy something I should of had from on rental company. So why would I reserve anything from U-haul again as you do not honor what the reservation was for. Maybe have someone understand customer service.

Rating:

2.0

You have to watch them very closely to make sure they don’t take advantage. If you do that, they’ll probably be okay. I suspect some of the management is dishonest. I cannot recommend a business where I don’t trust the management or the employee, even if the service is acceptable when I keep a close eye on them.

Rating:

5.0

The staff was friendly, knowledgeable, and professional. Great job!

Rating:

5.0

Good job.

Rating:

5.0

Pretty good location. Easy to get in and out. They are very nice people.

Rating:

5.0

Have all location be as polite and respectful to customers as this location was.

Rating:

5.0

Trailer was filthy when I picked it up

Rating:

5.0

Very nice employee helped hook up my truck.

Rating:

5.0

Absolutely nothing. Josh and the woman employee(who's name I can't remember) were excellent. Van was clean and well maintained. Everything went off without a hitch.

Rating:

1.0

Truck wasn’t working efficiency as stated , too old, truck fuel tank wasn’t full when picked up , I filled it up and didn’t want to refund

Rating:

1.0

Over charged did not receive moving boxes that I ordered. Was told coperate would refund them me for them but corporate says the store could if refuned for it.

Rating:

3.0

The customer service rep did not check out the truck till we were gone. I felt like we were interrupting his morning.

Rating:

1.0

Alternator and associated parts stopped working; needed Roadside Assistance to fix, which was good, then 300 miles was added to my mileage on the closing transaction, which looked like an attempt to recover some of the money lost due to poorly maintained vehicles. I would not recommend this location to anyone.

Rating:

5.0

Everything went smoothly.

Rating:

5.0

After hours drop off was easy and quick

Rating:

1.0

We had no problem with the location, however they charged us $4.90 a gal. on refill of 7 gal. for a trip distance of 44 miles ( odometer readings of 2122 miles out and 2166 miles in). The vehicle, a new pickup, has a listed mile rating of 17 miles per gal. If this is how they do business, we would not recommend them.

Rating:

5.0

Nothing, I always have a great experience here! The owner is lovely and genuine. She was understanding of my situation and made sure everything went smooth as always!

Rating:

1.0

i tried to return the truck during business hours. no one answered the door, so i left the keys in the drop box. i didn’t realize before i left the keys that i would still need them to complete the online return, so i tried to go back about an hour later and get help from the employees but the door was still locked. terrible experience

Rating:

5.0

N/A

Rating:

2.0

Over charged me for a trailer. Had the price on the wall and still charged me almost double for a trailer.

Rating:

5.0

Give that girl a raise!

Rating:

1.0

Trailer had tags that did not even match anything so I got pulled over and wasted an hour and a half of my time. Was extremely overcharged and no one would even reach out to me as I was told they would to resolve it. They just keep trying to charge my card when I dont have it. Would have been cheaper to just pay a tow truck to move my stuff...

Rating:

5.0

Maybe a softer chair in the waiting area.

Rating:

5.0

David was great, I looked at a few trailers and measured to ensure my items would fit. He worked with me regarding the rental and insurance. Excellent location, lots of room for the rentals.

Rating:

5.0

Nothing

Rating:

5.0

Ready for pickup when reserved. Easy return. Friendly and courteous staff.

Rating:

1.0

My vehicle broke down. We informed them of where it was located. They accused me of trying to steal the vehicle. Informed them three more times of the situation. Then charged me 800.00 yet the vehicle still sits where it was broken down at and it has been almost 2 weeks since this has happened.

Rating:

1.0

They gave me one price and then changed it to another once they got my information. Complete scam! When I spoke to guy that I rented it from he didn’t seem to understand any of why they were charging me more. I got gas tank with a with 1/4 tank of gas and returned it with a 1/4 tank of gas and they are trying to charge me $60 for it. I will never use Uhaul again!!

Rating:

5.0

The inside of the truck was not water proof and got my mattress wet

Rating:

1.0

The customer service agent was great to work with. However, the Internet connection made for a terrible rental process! Please provide better Internet to this location!

Rating:

5.0

The staff here was extremely nice and helpful! Very very pleasant and stress-free experience...would highly recommend this UHAUL location!👍

Rating:

5.0

They were very pleasant and helpful to us

Rating:

5.0

Great service and helpful

Rating:

4.0

Positive experience all went well on pickup and drop off

Rating:

3.0

I did not realize I got charged 20.00 to drop off UHAUL @ 6:45 pm, after hours.

Rating:

5.0

Best experience!

Rating:

3.0

I felt she was trying to nickle and dime me about the gas. Also, I saw a U-Haul closer after I dropped off the truck, which would have saved me the extra $9 charged for milage. Everything else was perfect.

Rating:

3.0

This was the first time I had to disconnect a trailer when returning it. The location was convenient for me so I would use it again.

Rating:

5.0

Thanks!

Rating:

2.0

It appeared that they had a relatively new employee that was really struggling. Not sure if it was the employee's fault or the fault of the location's manager/owner.

Rating:

5.0

David was most helpful getting the trailer hooked up (it has a new kind of hitch). Everything went very well. Return of the trailer using the web-based return process went smoothly. Thanks!

Rating:

5.0

Excellent service and help.

Rating:

5.0

The young Lady was attentive and got me through quickly which was good!!! Had a number of things to do....but she heard me and got me on my way! Thanks!!!!

Rating:

5.0

BEST EXPERIACE AT UHAUL EVER!!!!

Rating:

5.0

Very grateful for the virtual drop off instructions. This helped my family so much. The next day the owner called and was so kind and assured us our check in was complete. Thank you!

Rating:

2.0

The previous person left me with half a tank. The pickup location was sketchy. Very unsafe ramp that you need to go up in order to get the key. Also, no lights on the property for people picking up at night.

Rating:

5.0

Very accommodating on my needs and made adjustments due to the rain. Great experience.

Rating:

4.0

The service was EXCELLENT - May was extremely helpful and professional! The van was perfect, and the only reason that I didn’t give it an “excellent” overall was that the office area was not up to standard. May is doing a wonderful job for you and deserves a better environment in which to work.

Rating:

5.0

No issues.

Rating:

2.0

No one on site everything was done over the phone ,still have not received my receipt or any paperwork from my rental which I’m not happy with at all

Rating:

3.0

The location is great if you live nearby but there is only one employee and they close lunch. Hard to time your visit.

Rating:

5.0

Extremely friendly and knowledgable staff. Truck was ready when I arrived. Very efficient check-out and check-in process. Location is very convenient.