Customer Reviews for Z Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

All good. Friendly and helpful staff as well!

Rating:

5.0

Couldn't get a 15' with ez ramp

Rating:

5.0

Grime and dirt in the cup holders I had to wash the inside of the windshield in order to clearly see out of it. Clean things up a little bit for your customers.

Rating:

4.0

When I departed the U-Haul in Florida, the tank was slightly less than half. I took a photo and noted that. The range to empty read 159 miles. Before I dropped off the truck I put additional gas to get it to half a tank. The range read 180+ miles. I felt I more than met the obligation.

Rating:

3.0

Truck was very dirty. I have pictures and it drove horrible. The steering was awful and the slower you go the worst it was. Pulls and wobbles.

Rating:

5.0

Kolden and Mae have been very kind and helpful. The trucks were clean and way to use, and the mobile app was easy and quick to make a reservation. I would define hi back to them for my moving needs 100%.

Rating:

5.0

Golden was very kind and helpful. Easy to rent with and the equipment was excellent! A wonderful easy experience it was !!!!

Rating:

5.0

They were very accommodating and pleasant to deal with!

Rating:

5.0

The folks at ZAuto in Ruckersville were very helpful and courteous. Great service.

Rating:

5.0

No improvement required. May was very patient and friendly on the phone when I made the reservation, and Colton should be used as an example of what excellent customer service looks like! Great experience.

Rating:

4.0

They were kidn and helpful the had a quick response time and went above and beyond. I used then 5 times. 4 times I got a small trailers and then a huge 26' truck. All were nice experiences.

Rating:

5.0

All was good no improvements needed.

Rating:

2.0

I signed up to pick up from an agent as it said open til 5. Stood outside for an hour in hundred degree to pick up the truck due to difficulty. Which put me behind in doing what I needed to do. Then I get a call indicating I had not returned the truck from someone when the truck had been sitting for 3 day. We also put gas in it before returning it and i was charged for more gas. How do I know that no one drove it since they didn't know it had been returned.

Rating:

5.0

The owner is wonderful and witty! She does an excellent job at making sure a last minute rental is ready to go! I’ll always use her location for my cargo van/truck needs!

Rating:

5.0

The woman working the counter was knowledgeable and polite.

Rating:

5.0

Went smoothly and timely

Rating:

3.0

This location is fine, the problem is that it’s so far away from where people live.

Rating:

2.0

No one at site at 1:45 in afternoon and no one answered phone. National rep very helpful

Rating:

1.0

I was told I wouldn’t be charge for 2 day but I was I only had the you U-Haul from 5am on the 4/17/2026 til 10pm same day but I was charged for 2 days I called to ask her about keeping it til 10 on same day with no charge and she said I wouldn’t be charged but I was .

Rating:

1.0

Have more equipment on site and don't charge extra for stuff you shouldn't have

Rating:

5.0

Best customer service we’ve had from U-Haul

Rating:

5.0

Have people on premises during business hours

Rating:

5.0

Very lovely to work with, will definitely be back and recommend to all my friends

Rating:

1.0

The company refused to let me wait to check over the vehicle, instead they wanted to do it when I was gone, and they added 3 gallons of gas after I told them I added 3 gallons of gas prior to dropping off the truck. they mileage total was 27 miles driven. There is no way we used 6 gallons of gas. The location refused to credit me the $16.57. Absolutely ridiculous. I want the refund credited to my card.

Rating:

3.0

They moved my location - I had to drive 25 miles out of my way to get the truck which cost me time and money

Rating:

5.0

They were awesome! So easy to work with and very accommodating. I would definitely recommend them. Thank you again!

Rating:

5.0

Nice trucks and great staff. Thank you.

Rating:

5.0

The representative, May, really made my experience less stressful by working with me on my schedule, helping me with the application, and being available whenever I had a question. Great communication skills and people skills.

Rating:

5.0

May is always great to deal with!

Rating:

5.0

My first time using an auto hauler. Walked me through everything; when I picked up my Gator, I had no problem loading and securing it.

Rating:

5.0

No complaints. Guy was really nice and helpful

Rating:

3.0

Had a bad experience with the rental towing trailer had a bad ratchet straps noticed once had the car already loaded Inspected upon arrival to pick up locked good but one of the ratchet got stuck or rusted wasn’t able to strap car down

Rating:

2.0

When I was on my way I noticed Google said the location didn't open until 10, but Uhaul said 9. I got there a little after 9 and the open light was on, but no one was around and the door was locked. The app also wouldn't let me check in like it was supposed to. I finally got that to work and it pointed me to the truck. I was told to go to the counter and give them my code. They usually use a lockbox setup so the employee wasn't sure what to do and with their computer down they couldn't do much. After about 15 minutes of him trying stuff and boxes, he found it in the dropbox. It was never checked back in. Thankfully the truck was fairly clean, there was some dirt in the back but nothing crazy, but he had to stop me and check the mileage and gas. Which delayed me even more. Easily the worst rental vehicle experience I have ever had. They did have the truck and the location is convenient which is why I gave it 2 stars.

Rating:

5.0

Great inventory selection and exceptional customer service!

Rating:

2.0

There was nobody at the rental location when we arrived in the late morning. So we drove to another nearby location that was "open" and there was nobody there either. The second location turned out to be the storage lot for the first location. We called their phones and no answer. As we were driving to another Uhaul location they called back and apologized. The rental process took forever and the Uhaul site wouldn't allow the contract to be printed. Very frustrating.

Rating:

5.0

Have more pick-up trucks, please

Rating:

1.0

HeadLight out, check engine light on, tpms fault, not clean in interior compartment.

Rating:

5.0

Need to give maintenance to the car , it show up on the screen that need oil change and others stuff .

Rating:

4.0

Trailers for this Uhaul location were stored off-sight. This presented an inconvenience.

Rating:

5.0

Thank you May for all your help. You made this whole process very easy!

Rating:

5.0

The staff was incredibly friendly, helpful, and genuinely committed to ensuring my safety from start to finish. A special shout-out to Chris, who went above and beyond to make sure I was fully prepared. He walked me through every detail, making me feel confident and ready to hit the road without a worry.

Rating:

4.0

Mae was pleasant and easy to work with. The only thing I might say is about keeping up with the warning lights on the dash, that are showing false info. They can cause undue stress. I will use this location again.

Rating:

4.0

Don't honestly know!

Rating:

3.0

Was charged for pads I didn't receive.

Rating:

5.0

Thank you!

Rating:

5.0

Staff was friendly and helpful in every way.

Rating:

5.0

Everything went well. The pickup and drop off went very smoothly. The staff was great. I will definitely go to this location again.

Rating:

5.0

May was very helpful with my back-to-back reservation

Rating:

5.0

The staff was very helpful