Customer Reviews for Zones

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Zones

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David N.
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Lot where trailers stored can be better maintained and snow cleared.

STANLEY B.
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The electrical harness and plug on the trailer was in poor condition- not working. Everything else was good. Helpful and respectful attendant. Thanks!

ROBERT S.
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Would it be possible to have the truck have a full tank of fuel when picked up and then the customers would bring it back with a full tank. I think it would be better than trying to put fuel between a 1/4 and 1/2 tank.

Robin S.
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We were told by someone on phone to drop off at a different location as the located address was not open any longer. Upon dropping off the new address was closed due to covid and the original address was open. Calling the 1 800 number was enough to anger a person as the scheduling female was extremely rude!

Nathaniel P.
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I booked a trailer for 800 pm. went to pick it up and was told to come back the next day to pick it up before 700 am. had to prove and show that my reservation was for 800 at that location. the website wasn't available at that time or something like that and took very long time for the employee to use his cell phone to complete reservation. overall getting the trailer was a huge hassle and very inconvenient. if there was another u haul dealer I could have used I would have. employee never even made sure I hooked up correctly or check the lights on the trailer. I would guess that's something he should have done for his due diligence. I've rented from here before and it was a hassle. other locations are nowhere near this difficult or inconvenient

fernando L.
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Long lineups especially for a Sunday. Shound be a discount if trailors are returned within 8 hours

MAHYAR M.
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Signal lights didn't work , I called the UHal bout no body come to fix that because on holiday. I had a very bad night with trailer in the Hwy .

Doug F.
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Customer did not leave a comment.

Violet R.
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The store clerk was very nice treated us well

BOBBIE B.
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Customer did not leave a comment.

GORDON C.
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Customer did not leave a comment.

Sherry Lynn C.
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Customer did not leave a comment.

MONIQUE M.
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Customer did not leave a comment.

Craig E.
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Customer did not leave a comment.

ames L.
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the location was clean but not attractive, the service agent was wonderful and very professional and knowledgeable.

DARYL H.
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Customer did not leave a comment.

Tim T.
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Great service, easy and quick online registration... thanks a ton

Jill T.
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Customer did not leave a comment.

H K.
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Everything was great. Truck was sanitized, ready for pick up.

Roger H.
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Boxes and packing supplies could be on display.

TREVOR R.
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Customer did not leave a comment.

Janice V.
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pleasant experience at both locations today

GARY B.
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Customer did not leave a comment.

Dwayne T.
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Customer did not leave a comment.

joseph F.
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Customer did not leave a comment.

CLARISSA B.
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Customer did not leave a comment.

PATRICK S.
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The guys there were excellent very friendly. Helped hook up and unhook when I returned.

Earl K.
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Customer did not leave a comment.

PHOEBE-ANN G.
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Customer did not leave a comment.

Bradie U.
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I booked a 5x8 trailer which was listed as available at this location, when I arrived there was only a 4x6 trailer available.

Verna H.
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I was charged an extra hundred dollars rental deposit that they hadn't mentioned before and the extra insurance that I didnt ask for when I filled out their form online.

Andy C.
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I was first one in store waiting and kept taking other customers before dealing with me?

Zane S.
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Customer did not leave a comment.

Jerry H.
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One tire had no tread left

Giselle A.
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Used the 24 hour drop off which was very handy

Nicole S.
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Customer did not leave a comment.

randy W.
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Nothing

Klarke D.
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Have the cabin cleaned.

karen W.
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Really all I did was walk in and spend 3 minutes with the person. This isn't just a uhaul store so it is hard to compare one to the other.

Heather M.
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Make sure your agents are checking vehicles. Make sure the trucks are clean. The one I received had not been cleaned and there was weed in the cup holders.

Cory F.
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Customer did not leave a comment.

DWAYNE E.
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Customer did not leave a comment.

Dwight M.
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Truck needed a wheel alignment. I had the wheel a quarter turn when I was driving straight. Persone renting to me made it seem like it was an inconvenience for him

craig H.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Lisa H.
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We arrived to pick up the moving truck and there was one employee working who had to assist customers, answer phones, and do our rental agreement. After paperwork was completed, I went out to the unit and opened the back overhead door to find a pile of push pin thumb tacks, bolts, batteries, nails and other debris in the unit. I looked at the employee and indicated this would have to be cleaned, to which he brought ME a broom and dust pan to sweep it out as he went off to serve other customers at the business. After he went inside, I assumed he would get the keys for the unit, we filled up our other vehicle with gas, waited outside and he never returned. I then had to go inside and he was on the computer and I asked if there was a key for the unit? He looked at me and said "oh I never gave it to you?", I got the key, left the business and noticed the windshield so covered in bugs, the wipers would not even clean it. We had to scrub the windows, clean out the waste in the cab which was an empty pop bottle, empty soda drink cup and then found a half eaten sub sandwich in the drink holder of passenger door that was absolutely rotten and covered with flies. The cab of the truck then had flies in it the entire 4 hour drive to our destination. This unit was obviously NOT inspected after the last customer. I have used UHaul many times in the past and would not rent from this location again.

bonnie R.
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Customer did not leave a comment.

Pamela T.
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The store clerk was very helpful and friendly. I would use this service again and recommend it to anyone I know who is moving.

James O.
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Customer did not leave a comment.

Christopher D.
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Customer did not leave a comment.

gwen K.
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Customer did not leave a comment.

GREG P.
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The guys I dealt with were awesome! Knew their stuff and even called another nearby location to see if they had what I was looking for. In the end, they couldn't locate what I needed but they did offer me an upgrade at a reduced rate. Great customer service and awesome bang for the buck.

Will K.
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Customer did not leave a comment.

wade M.
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not recommend using this drop off at all.

Michael B.
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Customer did not leave a comment.

Karen Y.
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Rent from another location.

Robert B.
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Customer did not leave a comment.

Geoff T.
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Assistance with hook up or even just the offer should be provided.

daryl george S.
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Customer did not leave a comment.

Kim C.
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This location was crowded and very run down There was one guy working there and was crazy busy He didn't have time to come out and help us hook the trailer up to our vehicle A man that was returning a trailer Came and helped us lift the trailer and hook it up The turn signals didn't work so I went in and asked him about it. He came out for a minute but said he was busy inside with gas and other customers buying chips pop etc So we had no lights that work properly so we had to phone around and find a place in Prince Albert that could look at the wiring We lost most of the day having an electrician to check out the connection It cost us 55 dollars for the electrician to tell us it was the uhaul wires that wasn't working so we bought the new wires It was very frustrating Not a very good experience and very stressful Hooking it up and trying to get it fixed

Brian M.
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Customer did not leave a comment.

Denise I.
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Customer did not leave a comment.

shayne H.
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Trailer was full of dirt and leaves, looked like someone used it for lawn work, none of the lights worked when i picked it up, had to fix the ground cable just to get some lights working so i didnt get a ticket, some of the lights still didnt work, the staff could care less, staff knew about it 24 hours prior to me picking it up and could not get another trailer for me, overall, shittest experiance of my life, a prostate exam would have been more relaxing then renting from this company

les P.
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Customer did not leave a comment.

Glenis C.
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Equipment ran well but inside of the windshield, seat and steering wheel need to be cleaned. Staff were pleasant.

DWIGHT D.
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Customer did not leave a comment.

shelley M.
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Very slow service.

John B.
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Friendly and helpful staff. No issues dropping off rental.

Janice J.
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Customer did not leave a comment.

Corina B.
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Customer did not leave a comment.

Matt H.
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Customer did not leave a comment.

Eunice C.
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The truck was dropped off by my other driver so I am unable personally able to rate this location.

floyd B.
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Customer did not leave a comment.

elsi P.
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Customer did not leave a comment.

roxanne M.
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Customer did not leave a comment.

Trevor D.
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I was upset with the change that happened with my reservation, and not being informed from the representative when she called and said there was a change in time, The representative should have informed me that the original uhaul i had reserved has been changed. I should have received a better discount I would like a manager to call me to discuss this. Thanks, Trevor

Trish B.
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Customer did not leave a comment.

alton M.
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Customer did not leave a comment.

David W.
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Vehicle needs to its annual inspection.

Darin M.
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Customer did not leave a comment.

dharm S.
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Great customer service. Found me a truck in prince albert upgraded my service to suit prince Albert pick up and resolved billing issue in one call

Dan E.
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I rented the Truck for two days and left there at 1:45pm. They booked the truck on that second day for another customer at 1pm and were phoning everyone to see where we were at. If they looked at the rental agreement they would have seen that they were premature in booking so early. Everything worked out in the end and I really did not have any real issues. Everyone was friendly and understanding.

DAWSON S.
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Customer did not leave a comment.

Trevor D.
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The service agent was very friendly knowledgable and helpful

John P.
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Would of liked to have known a return time. We did not know it was for 24 hrs only. The gentleman at the rental place never told us this. We even looked at return places and what time they closed but never once did he mention a return time. Wasn't until we got a phone call from u haul that we knew about this. Got charged for overtime which did not impress us.

keith C.
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Customer did not leave a comment.

austin B.
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Customer did not leave a comment.

Brad L.
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Maintenance on the equipment

doug S.
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A little more information regarding rental use does and don'ts

laura H.
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Customer did not leave a comment.

lorretta B.
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Customer did not leave a comment.

MARC D.
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Customer did not leave a comment.

Jessica K.
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Customer did not leave a comment.

franklin H.
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Customer did not leave a comment.

Greg F.
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Outside of truck was quite dirty, interior and cargo area were clean

Randy B.
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Customer did not leave a comment.

MARK ALLEN D.
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Customer did not leave a comment.

Rodney G.
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Customer did not leave a comment.

Terry R.
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I had booked the truck a couple weeks in advance to pick up in saskatoon at 10 am Saturday, to move from my current home there, to my new one in regina. I had also scheduled movers for 11 that day to load. The day before I recieved a call that I had to pick up truck in prince albert, which was an extra hour and a half away. This meant I had to either go to PA the night before to pick up or early the day of moving. This was extremely inconvenient and expensive. It cost me fuel in my personal vehicle to get me to PA and it back again, as well as time i should have spent prepping for my move. I feel given the advance booking, there is no excuse for this to happen. It was then explained to me that my reservation really means nothing as it is not a guarantee. I assure you this is the last time me or anyone else I can convince, will ever use this company again.

Adam H.
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I was told 2 days before I moved that saskatoon did not have any trucks and I had to travel 145 km to prince Albert to get one , and all they would give me was 50 dollars off and an extra day , mean while I used 45 dollars of gas in my own car and over 60 dollars in the truck when I got back to saskatoon. The location i picked the truck up was not a very clean run down looking the truck itself smelt like someone just smoked 10 packs of cigarettes in it, as a non smoker I could hardly stand the smell I had to have the window down most of the way as I could not stand the smell. When I received my bill I do not see the 50 dollars taken off the bill

No reviews have been submitted for this location.

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