Customer Reviews for Zones

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Zones

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karen W. on

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Really all I did was walk in and spend 3 minutes with the person. This isn't just a uhaul store so it is hard to compare one to the other.

Heather M. on

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Make sure your agents are checking vehicles. Make sure the trucks are clean. The one I received had not been cleaned and there was weed in the cup holders.

Cory F. on

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Customer did not leave a comment.

DWAYNE E. on

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Dwight M. on

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Truck needed a wheel alignment. I had the wheel a quarter turn when I was driving straight. Persone renting to me made it seem like it was an inconvenience for him

craig H. on

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James C. on

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Lisa H. on

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We arrived to pick up the moving truck and there was one employee working who had to assist customers, answer phones, and do our rental agreement. After paperwork was completed, I went out to the unit and opened the back overhead door to find a pile of push pin thumb tacks, bolts, batteries, nails and other debris in the unit. I looked at the employee and indicated this would have to be cleaned, to which he brought ME a broom and dust pan to sweep it out as he went off to serve other customers at the business. After he went inside, I assumed he would get the keys for the unit, we filled up our other vehicle with gas, waited outside and he never returned. I then had to go inside and he was on the computer and I asked if there was a key for the unit? He looked at me and said "oh I never gave it to you?", I got the key, left the business and noticed the windshield so covered in bugs, the wipers would not even clean it. We had to scrub the windows, clean out the waste in the cab which was an empty pop bottle, empty soda drink cup and then found a half eaten sub sandwich in the drink holder of passenger door that was absolutely rotten and covered with flies. The cab of the truck then had flies in it the entire 4 hour drive to our destination. This unit was obviously NOT inspected after the last customer. I have used UHaul many times in the past and would not rent from this location again.

bonnie R. on

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Pamela T. on

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The store clerk was very helpful and friendly. I would use this service again and recommend it to anyone I know who is moving.

James O. on

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Christopher D. on

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gwen K. on

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GREG P. on

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The guys I dealt with were awesome! Knew their stuff and even called another nearby location to see if they had what I was looking for. In the end, they couldn't locate what I needed but they did offer me an upgrade at a reduced rate. Great customer service and awesome bang for the buck.

Will K. on

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Customer did not leave a comment.

wade M. on

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not recommend using this drop off at all.

Michael B. on

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Karen Y. on

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Rent from another location.

Robert B. on

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Geoff T. on

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Assistance with hook up or even just the offer should be provided.

daryl george S. on

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Kim C. on

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This location was crowded and very run down There was one guy working there and was crazy busy He didn’t have time to come out and help us hook the trailer up to our vehicle A man that was returning a trailer Came and helped us lift the trailer and hook it up The turn signals didn’t work so I went in and asked him about it. He came out for a minute but said he was busy inside with gas and other customers buying chips pop etc So we had no lights that work properly so we had to phone around and find a place in Prince Albert that could look at the wiring We lost most of the day having an electrician to check out the connection It cost us 55 dollars for the electrician to tell us it was the uhaul wires that wasn’t working so we bought the new wires It was very frustrating Not a very good experience and very stressful Hooking it up and trying to get it fixed

Brian M. on

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Denise I. on

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shayne H. on

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Trailer was full of dirt and leaves, looked like someone used it for lawn work, none of the lights worked when i picked it up, had to fix the ground cable just to get some lights working so i didnt get a ticket, some of the lights still didnt work, the staff could care less, staff knew about it 24 hours prior to me picking it up and could not get another trailer for me, overall, shittest experiance of my life, a prostate exam would have been more relaxing then renting from this company

les P. on

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Customer did not leave a comment.

Glenis C. on

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Equipment ran well but inside of the windshield, seat and steering wheel need to be cleaned. Staff were pleasant.

DWIGHT D. on

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Customer did not leave a comment.

shelley M. on

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Very slow service.

John B. on

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Friendly and helpful staff. No issues dropping off rental.

Janice J. on

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Customer did not leave a comment.