A few lights were broken. Two brake/tail lights were not working The wiring harness was full of dirt. The release handle to get the trailer off the ball was broken off and required pliers to operate. Friendly service
Steve S
Allens Gulf
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Asheville, NC 28804
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe location for pickup and drop off were great. But the automatic changing of locations is terrible.
Cody WIn addition to a simple and efficient return, the staff at Allen's offered a helpful referral to another car service in Asheville. A pleasure to deal with local people who clearly like and know what they're doing.
Christopher PI made an online reservation for a 9-foot van, and when I arrived, the attendant asked how long I would need it. He then told me that their online reservation system doesn’t actually work. This was confusing because when I called the day before to ask about availability, I was specifically advised to make a reservation as soon as possible because they accept online reservations. I explained that I wouldn’t need the van for very long because I was simply going to the transfer station and back, so about an hour or so. The attendant then told me that their vans aren’t allowed to be taken to the dump because they are “brand new,” and that I would need to rent a box truck instead. I understand that businesses can have policies regarding how their vehicles are used, but if this is a restriction, it should be clearly communicated when customers are making reservations. From a customer’s perspective, it shouldn’t matter what the vehicle is being used for as long as it is returned in the same condition and the rental terms are followed. I agreed to take the box truck instead, as long as it would be the same price as my original reservation. The attendant told me it would actually be cheaper. However, I ended up paying $50 for the rental plus another $20 to refill the gas tank, so it ultimately was not cheaper than my original reservation. Overall, this was a frustrating and inconvenient experience, especially while I was already dealing with the stress of the project I was working on. Better communication about the vehicle restrictions and a functioning reservation system would have prevented most of this. I would recommend this location based on its convenient location, but unfortunately not based on customer service or overall convenience.
Kaleb GNice people. Convenient location.
Kent D