Better directions about where trucks are located. Some are in front, others in the back of the location. I had to call customer support because I was picking up before the location opened. I use the app and it was a nightmare at pick up. I had to call customer support again because of the app not working. So, a simple app that should take 5 minutes to complete took over 45 minutes to complete. At this point im ready to go with a different carrier! I do this mission every October to bring Christmas presents to the children on reservations in North Dakota. This is a huge project and having problems just aggravates me to leading to changes. I had traveled 36 minutes to get the vehicle and for it to take over 45 minutes to pick up was just unacceptable! The app should allow me to put in my license and charge card prior to pick up and then just at pick up to verify information not have to scan, wait, scan, wait, try to find vehicle. It was not a great experience at all
Andrew L
Batavia Parcel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Batavia, IL 60510
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkVery easy to rent and nice customer service.
Heather LConvenient location friendly service.
Cindy DThe process was easy and smooth
Sylvia SLove this store always helpful
Carla H