This is the first time I used this location. I did it on a Sunday so I returned my rental after hours, the return was a pain because I didnt know what to do. When I rented before in other locations, they always sent me a text with instructions to return the truck but this time I didnt get anything not text or email or nothing in the app, finally I called the help line and they sent me the text, to fill it out and upload the pictures It was a pain because it was at night and pictures from the outside were not very useful, then towards the end the system didnt allowed me to upload the last few pictures because apparently I didnt have enough memory so it kicked me out of the system every time and I had to start the process all over again and again, so the whole thing took me about an hour, even after i deleted a bunch of my videos to have more memory, the same problem kept happening until the system told me that it couldnt find my order number at all, then I had to call the help line again and she told me that their system showed my return as completed but she was missing the pictures but she let me go any ways. the whole return took me well over an hour to get things straight. I will have to rent again this friday, I hope the experience go better next time
Patricia S
Big Tool Box Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centennial, CO 80122
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How U-Haul Reviews WorkThey and the A game. Your corporate office, however, wasn't as on top of things. They tried to alter my pickup time and location without advising me at all. Disrespectful and didn't consider my time line at all. But the gang at BTB was great.
JAMES RReally great
Kate GChris was the customer service person who worked with us. He was excellent, personable and patient. I appreciated his positive attitude and willingness to help.
Pamela DIf a U-Haul provider is unable to provide equipment that a customer has already paid for, the customer should be notified in advance and refunded, particularly when the pickup is outside of business hours. It was extremely frustrating to arrive expecting our paid rental, only to find that some of our rented equipment was unavailable, while still being charged and then having to go out of their way to locate the materials elsewhere, potentially at a different price. I understand that things happen and sometimes materials are not available, but the lack of notice and still charging us was incredibly unprofessional. I will not be renting from this location again.
Rylie M