Great job! Great customer service!
Karen S
Mighty Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chattanooga, TN 37421
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI rented a trailer. The people at check-in and at check-out were friendly, quick, and efficient. When I need to rent a trailer again I'll return to Mighty Mini Storage.
Cindy MVery nice but still will not use U-Haul again
Jessica WWhen a customer reserves a vehicle at least 10 days out, U-Haul needs to make sure that specific vehicle is at that location come rental time. Not a different vehicle. I had reserved a 10ft truck for my move and got a call the day before I was to pick it up saying it wasn’t available at the location. The associate told me there was a bigger vehicle at a different location. I asked her if I’d then be reimbursed for the mileage going to a further location. She proceeded to tell me no and then said I was lucky she was able to find another vehicle at all. Apparently this is a busy time in Chattanooga. Hence why I reserved my truck early. Because I didn’t have time to go looking for another truck, I was given a 15ft truck instead of my 10ft rental. Much more than I needed. I agreed to it. On the day I was to pick up my truck, I discovered that I not only didn’t get the 10ft truck or now even the 15ft truck but a 20 ft truck!! This made things much more difficult due to the places I was picking up and dropping off the items to be moved. In my opinion when someone orders a certain vehicle that vehicle needs to be made available for them at the location they requested it from. I didn’t need the hassle and I won’t be using U-Haul in the future as this is the 2nd screw up through U-Haul in a 45 day period.
DAVID LReally old, dirty looking location. They have many old rusting storage units that are not clean, and several U-Haul trucks parked in narrow openings between the rows of storage units. You have to drive over a hill on a poorly maintained and bumpy roadway alongside multiple rows of storage units in order to get to their U-Haul trailer lot in the very back. While the person who checked me in and handled my return was professional and courteous, I will never use this location again for any U-Haul rentals or returns. It just feels old, is poorly maintained, and not particularly safe.
Herbert N