Originally made a reservation for a one-way 15' truck rental to be picked up at: https://www.uhaul.com/Locations/Truck-Rentals-near-Chestertown-MD-21620/042145/ However, they 'are a small local dealer and don't have the inventory to all ANY ONE-WAY RENTALS; nor do they have 15' trucks available. So - my "reservation" was totally useless... Second time this has happened. Fortunately, LISA called me directly, and together with BRIAN at Chesapeake, we made everything work out between us, and all was set. On my arrival though, "Corporate" didn't have ANY records of ANY conversations, despite people at two ends doing just that. Corporate just couldn't handle this kind of occurrence, and were neither helpful nor as pleasant as I'd prefer. For some reason, the web site wouldn't properly load at Chesapeake, and Brian had to put down my home address rather than the correct drop-off point. On arrival at the new place, the staff were incredibly helpful - SURPRISE! - and made it all work out. OTOH, there are NO UHAUL SIGNS to denote this is a UHAUL facility! AGAIN! Together with BRUCE at Stefko UHAUL in Bethlehem, who was also super useful and knowledgeable, this rental DID eventually work out, DESPITE CORPORATE. REALLY - if you're going to have a drop off site, it has to be very visibly marked. REALLY - if I make a reservation for a specific truck at a specific site, then YOU HAVE TO MAKE A TRUCK AVAILABLE AT THAT SITE! rather than making ME drive out of my way a goodly distance. Otherwise, it isn't as reservation but as HOPE. Next time I use RYDER.
Michael R
Chesapeake Outdoor Structures
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chestertown, MD 21620
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