Ousmane was very nice and helpful. The problem was, we had a pickup time of 10:30am. Nobody there until 11:00am!! So, I waited 30 minutes!! Unacceptable!! Also, bad part of town. I won’t be using U-Haul again!!
OLIVIA S
Sangam Auto Repairs And Body Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45214
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was not available and ready at scheduled time. At rescheduled time 1.5 hours later, owner was not present and had difficulty verifying our truck. We got the truck 2 hours after our original time and were told multiple times that they may not have a truck for us today
Sierra JIt was just OK. The person that helped me was very helpful and got my return done fast. The area didn’t seem the most inviting, but it was fine for a return.
Jeff MThe truck was parked on a street a block away, completely out of sight of the business location. The building is very rundown—it was hard to know if it was actually a business. The furniture dolly was not in the truck and nobody was inside the business location, so the move was much more difficult than it would have been if the dolly was included.
Robert R1. This was not the location I chose, I chose a different location (with 5-star reviews) and was handed off to this location (1-star reviews) a few days before pick up. 2) the neighborhood isn’t great and there isn’t a physical location, the trucks are parked in someone’s yard 3) wasn’t explicitly told that this was transitioned into a remote pick up and the location phone number was not picked up 4) blankets that were supposed to be in the truck were not in the truck so now I have to deal with that 5) truck was dispatched with about 1/16 of a tank of gas so I had to stop and refuel almost immediately 6) cigarette butt on the floorboard All in all, awful pick up experience. Fortunately UHaul national customer service was able to get me going but it took some time, thankfully it wasn’t raining or anything
Craig D