No one was present. The app did not have the information I needed. The requested rental items were not available (moving blankets and a dolly). I called and still waited 30 minutes to get the vehicle while they figured out what needed to be done. One vehicle was not locked and was full of someone's things.
Steven S
Legacy Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, TN 37323
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The ac did not work in the one we had got was hot
Melinda Awe dropped the U-Haul off on this Sunday. There was nobody there so I just marked yes for the personnel because I really don’t feel like they need a negative review because they weren’t there. It’s just it was Sunday and they were closed. Location was fine easy to see where the U-Haul key drop off box was so no complaints on that.
Lee SNo one had told me this was a self serve location. I had knee surgery 3 weeks ago and couldn’t lift the trailer onto the hitch. No one around to assist! Also it was very dark when I dropped off the trailer and had same issue and parking was very tight. When I reserved trailer I had asked for 12 blankets. No blankets so. Has to go to another location to rent the blankets.
LARRY WWe have a email where we rented the 15ft for 3 days and email shows return date July 1st at 4:30pm, but my app shows return by 10:30 am all bc someone from U-Haul called my husband Monday and said he needed to do a return and re rent it to us but we don’t have to change anything, but it did change things bc now we both have to be late to work in the morning to return it by 10:30 am when that is not the original agreement I signed with U-Haul. It got messed up after a rep from U-Haul called and said he needed to do a return and recharge. Really bad for business on U-Hauls end especially that my husband and I both have to be late to work in the morning to return it at a time that we didn’t even rent it at. It was rented at 4:30pm and the return was at 4:30pm. Someone dropped the ball on your end and I hope this isn’t done to all your customers. That’s bad customer service and bad for business on your end. Will probably not use U-Haul ever again. However I did do a chat with Dallas bc I was very confused and he was great and confused himself on why it was done the way it was. I sent Dallas every charge and return that was done on my card by U-Haul on Monday. Again Dallas was great but U-Haul itself needs to do business correctly and not be dishonest with customers considering I have emails from everything after renting 2 trucks in one day from your company for 3 days and it says return on 7-1 at 4:30pm but I was told if not back by 10:30 we will be charged another fee. Yes bad business on your part. Your company may want to look into what actually happened with the guy that called us on Monday and asked my husband if he could do a refund and re rent it to us with no changes.
BOBBY D