we dropped the U-Haul off on this Sunday. There was nobody there so I just marked yes for the personnel because I really don’t feel like they need a negative review because they weren’t there. It’s just it was Sunday and they were closed. Location was fine easy to see where the U-Haul key drop off box was so no complaints on that.
Lee S
Legacy Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, TN 37323
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Customer Reviews
- 2.5 Average Customer Rating
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No one had told me this was a self serve location. I had knee surgery 3 weeks ago and couldn’t lift the trailer onto the hitch. No one around to assist! Also it was very dark when I dropped off the trailer and had same issue and parking was very tight. When I reserved trailer I had asked for 12 blankets. No blankets so. Has to go to another location to rent the blankets.
LARRY WWe have a email where we rented the 15ft for 3 days and email shows return date July 1st at 4:30pm, but my app shows return by 10:30 am all bc someone from U-Haul called my husband Monday and said he needed to do a return and re rent it to us but we don’t have to change anything, but it did change things bc now we both have to be late to work in the morning to return it by 10:30 am when that is not the original agreement I signed with U-Haul. It got messed up after a rep from U-Haul called and said he needed to do a return and recharge. Really bad for business on U-Hauls end especially that my husband and I both have to be late to work in the morning to return it at a time that we didn’t even rent it at. It was rented at 4:30pm and the return was at 4:30pm. Someone dropped the ball on your end and I hope this isn’t done to all your customers. That’s bad customer service and bad for business on your end. Will probably not use U-Haul ever again. However I did do a chat with Dallas bc I was very confused and he was great and confused himself on why it was done the way it was. I sent Dallas every charge and return that was done on my card by U-Haul on Monday. Again Dallas was great but U-Haul itself needs to do business correctly and not be dishonest with customers considering I have emails from everything after renting 2 trucks in one day from your company for 3 days and it says return on 7-1 at 4:30pm but I was told if not back by 10:30 we will be charged another fee. Yes bad business on your part. Your company may want to look into what actually happened with the guy that called us on Monday and asked my husband if he could do a refund and re rent it to us with no changes.
BOBBY DThe location is no more than an unmanned storefront. Not well identified and in a cramped driveway
Gilbert RLocation staff was not on-site for rental pickup. Had to wait more than 30 minutes to complete pickup. U-Haul Corp promised a $50.00 rental guarantee for late pickup. The site manager shows up very unprofessionally & says.. “You need something?!” Then tries to place a hold amount for greater than the online booking amount was! Fast forward to 7 days later when trying to return the trailer.. Still no one onsite. No direction, no communication . Rental location listed as Legacy Garage. It’s a bogus location. No “garage” no business front & looks as if it’s being operated out of an old motel/efficiency apartment unit; operating as a business!
Robert M