The lady was really nice. She let me know that I had to fold the blankets or I would have been charged $1 a piece. I mentioned to her that it would be really nice to know the expectations up front when I rented. I recommend that there be a checklist for people renting so I would know what to do in the future with my rental and not just be handed the keys and off I went. I had more gas in the truck than when I rented it. When I rented it, it was between half and 1/4. When I returned it, the gauge was at 1/2. No credit was given. As a good practice, trucks should be rented full and returned full. None of this nonsense. I am not sure if I will be renting again. I had so many problems with the rental aspect that it put a sour taste in my mouth. The truck was great. That is all I could say.
elizabeth m
Hilliard South Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43228
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Customer Reviews
- 4.5 Average Customer Rating
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I do not know the older man’s name working the counter today, but he made me incredibly uncomfortable. This was my first time renting a U-Haul and I had a couple of questions. I was calm and kind through all interactions but he was so rude. I tried to ask one question but he cut me off and told me he has a process and he is thorough. This immediately made me uncomfortable as a woman in a small building with a man alone. When we got to the part about additional drivers, he said the people I said I added were not listed. He was combative and refused to believe that I could add during the process to reserve. I told him I could show him, but I knew he didn’t want to be proven wrong and said he’s worked there 6 years and never heard of someone adding drivers during reservation. My friends that I added all received confirmation texts. He refused to listen. I was so uncomfortable, I just wanted to be in and out. He tried to tell me I didn’t need the full amount of blankets I rented, and he didn’t give me them either. He gave me 5 instead of the 12 I requested. I am worried he is going to falsely charge me. Despite me telling him I wanted them all, he said I probably didn’t need them all because they would take up too much room in the truck??? And no worries, I nearly folded them because after all that he wanted to be sure to let me know if they were not folded, I would be charged $25. He also tried to convince me I did not need a dolly, but I said it’s fine I’ll just take it since I reserved it. I ended up showing him the rental processed for transparency and he said he felt “transparentized” in an unsurprisingly condescending way. I told him he could be kinder and he said he agreed, but proceeded to be uncomfortably rude. For someone who claimed he was so thorough, he sure didn’t mention I was supposed to follow a process online to add photos before I left the lot. He really upset me because I did not deserve this treatment. I just wanted to leave ASAP. Despite his nasty attitude, I was kind throughout. He made the start of something exciting for me and my daughter really dreadful. I would never rent from here again if he is the worker.
Katelyn BVery nice manager, very clean equipment, easy to find. The only negative part is that there is nowhere to park your car. This only applied in my situation because I was leaving my car there and may not apply for someone who’s moving and bringing their car.
Frieda GAbove ratings are not correct as we did not go into the building. You need a N/A choice in addition to what you already have. Tried using the app for self service drop off and that was a joke so just put the key in the box outside since the office was closed. You really need to get some tech folks to provide you with a much better app!
Michael RBoth pickup and turn-in were seem-less.
Michael H