Instructions were confusing. Chat response was slow. App gave errors. Had to call twice with one call disconnecting. Had to be sent an email to attach pictures too. Took an hour and 15 minutes just to check truck out.
Lincoln M
South Park
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cullman, AL 35055
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Customer Reviews
- 4.0 Average Customer Rating
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Food wrappers in cab with ants and dirty cargo area. Odd smell. Had to use air freshener.
Dell NI have no recommendations - it was all easy as can be. The young lady at the Cullman AL location (South Park) was terrific. She was on the ball, as we say. I wish I could remember her name, but she was knowledgeable, friendly, and helpful.
Donna DIn the future if someone requests and gets charged for dolly/handtruck be sure that one is in the truck. I got charged for a set and it was not in there!
DAWN RWhen renting, I advised I would be picking up furniture in Tuscaloosa and dropping it off in Parrish. Originally, I was going to bring the truck back to Cullman where I rented it. But it would be more convienent to drop it off in Jasper , and I thought, cheaper, less miles. I even asked the young lady if I didn't use the miles I estimated if I would get a refund and she said yes. My original estimation was 204 miles, I drove from pick up to drop off 156.3 miles. And I filled the tank up they have it at 3/4. That's a difference of 47.7 miles. When I dropped it off, the man at Secondhand Sam's told me I would not get a refund, I thought that was wrong, but I called today and was told I would not,. Be careful if you rent from Uhaul, underestimate your miles, just to be on the safe side. I truly feel like they ripped me off.
Denise M