My experience with this rental was extremely frustrating and disappointing. I made multiple attempts to contact U-Haul because I needed assistance with the return location. During one of those contacts, a representative took all of my information and told me that the return location had been changed. I relied on that information and drove to the U-Haul location in Lakewood Ranch to return the truck, only to be told that the change had never been entered into the system and that they could not accept the truck without charging me an additional fee. I then spent a significant amount of time contacting Customer Service, Scheduling, and other U-Haul representatives trying to resolve a problem that I had already attempted to address in advance. Several representatives confirmed that my situation was documented on my account, and the Local Scheduling Team later provided me with additional return instructions. While I was still trying to complete the return, the truck would no longer start. I immediately contacted U-Haul Roadside Assistance, opened a service case, and U-Haul ultimately came to assist with the vehicle and took possession of the truck. Despite all of this, my final receipt was approximately $1,080, including a $314 Wrong Dropoff charge and $600 for Extra Days. I strongly dispute these charges. I made repeated good-faith attempts to return the equipment and resolve the return-location issue. I relied on information provided directly by U-Haul representatives, and I have screenshots and records documenting these communications. What disappointed me most was not simply the cost, but the lack of coordination between U-Haul departments. Customer Service, the return locations, Scheduling, and Roadside Assistance did not appear to have consistent information, leaving me to repeatedly explain the same situation and travel to a location based on instructions that were not properly reflected in the system. I am asking U-Haul to review the call recordings, account notes, Scheduling records, and Roadside Assistance records associated with Contract #81690161, and to correct the charges that resulted from this situation. I would appreciate having a U-Haul manager review my case and contact me with a fair resolution.
Denis C
Personal Mini Storage S Davenport LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Davenport, FL 33837
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Customer Reviews
- 4.5 Average Customer Rating
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Good service at location Truckcwas in good condition for its age
MICHAEL MMy overall favorite UHaul dealer
Tim BIt was closed when I returned the truck, so I couldn’t rate the personnel
Avis YReplace the windshield wipers
RAFAEL V