I was disappointed with my drop-off experience. When I arrived to return my trailer, I wanted to make sure everything was documented correctly so I wouldn’t be charged any additional fees, especially since I had to return it by the next morning. The front desk employee told me he didn’t have time at the moment and that he’d take care of it later. I tried to give him my phone number and the trailer number so he could confirm he had the correct account, but he wasn’t interested in taking down any information. He simply told me not to worry and that he’d get to it when he could. As a customer, that was frustrating because I had no confirmation that my trailer had been properly checked in, leaving me concerned that I could be charged for a late return or other issues. A little more attention and communication would have gone a long way.
Francisco A
Alpine Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenwood Springs, CO 81601
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- 4.5 Average Customer Rating
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I returned my trailer on a Sunday. UHaul changed my location to this one. No one told me though that this place would be closed on Sunday AND that I would have to unhitch and lift the trailer off my vehicle by myself. After 3 days of towing, THIS was an awful surprise! AND I COULD NOT LIFT THE HITCH OFF MY VEHICLE BY MYSELF!!!!!!! I was so frustrated! I had to walk around to the neighboring businesses to find someone strong looking to come back to UHaul with me to help me unhitch. This absolutely sucked! It took up a lot of unexpected time and a lot of leg work - literally - to find a way to get the trailer off my vehicle. I am quite upset with UHaul for not preparing me for this. So no idea if the location was clean...but it certainly was NOT inviting. The personnel were NOT helpful - at the location, or when UHaul called me to let me know that my locatio. was changed. AND NO I WOULD NOT RECOMMEND THIS LOCATION, OR UHAUL, RIGHT NOW TO A FRIEND.
Levia NReserved a 15’ truck and 6x12 RV Trailer, flew into Grand Junction, Colorado. I took a Uber to the designated location to pick up, dealer said they had no reservation for me and had no truck. Called Traffic, at first they had no answer, then she said I guess I will have to give you another customers reserved truck in Glenwood Springs Colorado (100 mikes away), I said how am I supposed to get there, they did no know, said get a ride. Keep in mind I flew in and expected to have a truck to drive, I knew know one and had no ride. I hired a Uber to take me, cost me 200.00 in Uber charges, delayed my trip by one day, had to stay in Motel one more night. I feel that U-Haul let me down and should reimburse me 400.00. If someone would have called me ahead of time that would have been good, but I had a reservation and showed up and they did not have a truck or trailer. Not a happy customer, but both dealers were very sympathetic and handled themselves good under circumstances. So what you can do better is have traffic make sure their reservations are covered ahead of time, you have computers that can tell you if a reservation is covered. Very disappointed in this move with U-Haul, positive that you can do better! Contract number 77881382, Eq# DC 1433V, Rv4593A Contract 78671403. Name: 32411 SE Colorado Rd. Sandy, Oregon 97055
Frank REfficiency with reliability
Carla DGood down to earth regular people don’t mess with success
Antony C