When I got to the gate to get inside to rent the truck there was nothing on the app that had a code to get in to the gate. I sat there and waited for at least 10 minutes for somebody to come that wanted to get to their storage room. What if none came for an hour? I would have canceled the reservation. The only other way was to call the phone number which I did and go through all the prompts and never get someone to answer the phone. Very frustrating. There should be a phone number well displayed on the app for situations whether a questions and issues such as no code to get in to rent the truck! I really despise using apps and technology and would MUCH PREFER taking with a real live person. Overall, once I got into the gate it went pretty well after that. The instructions could have been a little better about specifically with photos pointing to exactly where the keys are for the truck and took me a while to figure out, oh they must be up by the office. The price however was very good and since I didn't have far to go it worked out very well.
Dan C
Kennesaw Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennesaw, GA 30144
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How U-Haul Reviews WorkSmelled very strong of Marijuana
Doug wCraig and his team manage this facility well
Jie ZCraig was awesome, very helpful and communicative
Shanice JGreat Team
WALTER W