To U-Haul Customer Service, I am writing to express my disappointment and frustration with the service I received when renting a vehicle transport trailer to move my Jeep from Lawrenceville, Georgia. When I arrived to have my Jeep loaded onto the trailer, the employee who was there was absolutely no help. It was only me and another female trying to get my Jeep properly loaded and secured onto the trailer. The employee did not make sure the straps were tightened securely around the tires, nor did he properly secure the safety chains underneath my Jeep. We ended up driving all the way from Lawrenceville, Georgia, into Tennessee before another driver on the road noticed that my Jeep was not securely strapped onto the trailer. Thank God that person was paying attention and took the time to warn me because this situation could have ended very badly. Thankfully, that individual was kind enough to direct me to another U-Haul location, where the Jeep was finally secured properly and tightly onto the trailer. What really upsets me is that I trusted U-Haul to provide me with the proper equipment and assistance to transport my vehicle safely. I should not have had to drive across state lines before finding out that my Jeep was not secured correctly. Not only was my safety at risk, but so was the safety of my passenger and everyone else traveling on the highway. This situation was completely unacceptable and could have resulted in a serious accident, injuries, or even loss of life. I would like U-Haul management to look into this situation, address the lack of assistance and safety precautions at the original location, and explain what steps will be taken to prevent this from happening to another customer. I am also requesting that U-Haul review my rental experience and consider appropriate compensation for the unsafe service I received. I am extremely grateful that someone noticed the problem before anything tragic happened, but I should have never been placed in that situation in the first place. Sincerely,
Tia S
SYP Management LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrenceville, GA 30043
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How U-Haul Reviews WorkFriendly but small lot, hard to turn around
Jon BOwner was rude and lack of concern
Shemariah PCheck in and check out was smooth and easy. Great and friendly customer service.
Eugene BPut the phone number of the location somewhere on the website so you can call and verify that they actually have the truck
Steve H