Disappointed: no refund after an engine warning mid-move The engine warning light came on in the middle of my move. Rather than wait for roadside assistance, I drove the vehicle back to the pick-up location, thinking that returning it would be the simplest option. I had paid the full amount for a move I could not finish, and I expected a refund for the part of the rental I never got to use. The U-Haul representative did not help. Because I had returned the vehicle, they treated the rental as completed and would not refund anything. I am very disappointed. I was left with an unfinished move and no refund for a rental that failed partway through. A customer should not lose their money for returning a vehicle that had a problem on the road, and the support I received did not address that. Izy representative was Friendly. This is most likely the last time I will use U-Haul.
FABIAN L
IZY Car Care
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mississauga, ON L5M0W4
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How U-Haul Reviews WorkThe on line return check in process is painful
David SVery friendly and helpful customer service. Nothing to improve. Maybe the usability of your app. There was an error message saying I couldn’t continue due to my profile. But all I had to do was enter my credit card information.
Gary FBest location of u haul
NISARG TIt was a Good experience overall, we rented a 10ft truck and it was spacious and neat and well maintained and price is also reasonable and they charge you based on miles/kms.
Saurabh A