Your app & online process need considerable improvements. During booking & drop off, both the website and application gave me issues signing in, staying signed in, and continued to crash whilst clicking through different options. The app is also extremely unintuitive. One of the first things on screen should be the link to the drop off process since you force people to download the app to complete it. We couldn’t even get through the process which was incredibly anxiety inducing not knowing if we did all the things necessary before drop off. It is important to be mindful of that during a time when there are extra fees and charges for everything. When I called support for help, my wait time was HOURS. That’s so unacceptable. You basically aren’t providing service at that point. The only reason this has any stars is because of the polite & timely service at the location, which speaks more to the private owners and employees than u-haul itself.
Briana F
Western Landscape
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plainfield, IL 60544
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer friendly. Very helpful and assisted with the understanding of the rental equipment.
ROBERT SOffice guy at pickup (Tabor) was kind, helpful and quick. He also checked me back in the next day. It was easy to rent. If ever needed again I will certainly return. Thank you much!
Marcie GCorrect the address on google please. We went to Rt 55 is where maps sent us. We had passed u-haul. We went back and hound it right away on our own.
marry fWonderful experience
Joyce B