the only things that could have been improved is I was not informed about the damage insurance as an option. I have coverage for renting a moving truck through my insurance, so I would not be interested in purchasing additional insurance. I was not told about the additional insurance coverage, nor was I asked if I needed it. Instead I was billed for it, even though I didn't need or ask for it. I explained this to the booking center service person after I returned the moving truck and the appliance hand truck to the U-Haul facility. The service person refunded the cost of this insurance back to my debit card. The other thing that was strange was there was no rental contract I signed before I was handed the keys to the U-haul moving truck or much about the responsibility I would have to assume in the rental agreement within a typical rental contract for the equipment I was renting. I have never not had a contract to agree to and sign prior to accepting the understanding of costs, responsibilities, and other provisions that go with renting equipment. Fro example: I had to rent a simple hammer drill twice earlier this month for a task that required that tool. Of course there was a rental agreement contract that I had to read and agree to and sign prior to renting the equipment. There was a couple of technical questions regarding its proper usage that I needed to ask before I left the rental yard and I was provided those items and everything I needed prior to leaving the rental yard with the hammer drill. Everything went swimmingly. Thank you. Cheers,
FRANK P
Mission Valley Moving Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The team here makes it easy and effortless in every way. Thanks.
Christopher IThank you so much for all your help.
Ashley RVery easy and quick to get my truck and it was clean.
Luz dStaff was friendly, quick, and efficient at pick-up and drop off. Price $162 for 15 ft truck for 8 hours. Moved 1 bd apt. Totally worth it. Thanks U - Haul!
michael b