Awesome service
Yvonne W
San Luis Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Luis Obispo, CA 93401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Jason was very informative and helpful. He answered a lot of our questions and went above and beyond with our reservation. Awesome employee!
Christine CFine, the owner spotted me and came out to check the truck in instead of me using the app.
Mindy WAwesome guy well done in his part
NOE THave the right rental equipment per the reservation. I reserved a 15-foot truck because it was the right size for my move. When I arrived, I was told that only a 26-foot truck was available. The staff presented it as if they were doing me a favor by upgrading me at no additional cost, but I didn’t need or want a 26-foot truck. The only alternative offered was to drive about 45 minutes to another location to pick up the 15-foot truck I had reserved. That wasn’t a realistic option, especially considering the additional time and transportation costs. Neither the staff at the pickup location nor the representatives I spoke with on the phone seemed particularly concerned that my reservation couldn’t be honored. The oversized truck created several problems. We didn’t have enough belongings to load it properly, so the truck rode very roughly, bouncing and jolting throughout the trip because it was so lightly loaded. It was also much more difficult to maneuver and park than the 15-foot truck I had specifically reserved. The pickup experience was disappointing as well. When we arrived at the scheduled pickup time, there was no one in the office, so we had to wait. When an employee finally arrived, we were asked to wait outside instead of inside the air-conditioned office. Fortunately, there was some shade, but it wasn’t a great way to begin the rental. Overall, the reservation process gave me little confidence that the vehicle I reserved would actually be available, and the customer service did not reflect much concern for the inconvenience caused.
Randall M