Educate the manager on the billing process and how to explain it to the customer accurately. They also need to be more accurate with their data entry as they had the wrong gas/mileage entered for trucks and had I not caught it, I would have been greatly over-charged for mileage. Most importantly, when I called to speak to her regarding the second charge, she lacked empathy, accountability and kindness. Had she explained it properly, I would have been prepared for the second charge. I was very specific and thorough with my questions during pick up. Almost a week later I’m still waiting for initial authorization to fall off, and in the meantime I’ve had 2 declined payments and incurred 2 fees totally $70. Again, I was very clear at pick up what my budget was, and that I needed to know about any extra charges/deposits etc. she said the initial authorization would settle to correct amount. She did not say there would be a second charge, and the initial charge acts like a deposit. I’ve used U-haul for years and love them, and will continue to do so. However, I would not ever use this facility or do business with them in any way in the future.
Michelle S
Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shakopee, MN 55379
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How U-Haul Reviews WorkAC didn’t work. There was spilled soda in the cab. Dirty. Nobody taught us how to use the trailer. We were asked to watch a video for a different model and the video was 17 years old.
Gregory OMake sure desk staff if FULLY competent in checkout proceedure. That was a ~10min delay as confusion was resolved.
Thomas KService has always been great!
John RNothing it was a great location.
Dave V