When me and my sister drove 12hrs to clean out my storage unit we had wait a very long time to get into the storage facility cause we had arrived too early (between 12pm-1am), the storage facility didn’t open til 5am. Then when we did get in I found my lock gone and a different lock on my unit and then we had to wait til 7 for a worker to come in. I understand I had some overdue balances that I cleared up but when the workers came no one had the key needed to get the lock off. It had been put on by someone who doesn’t even work at that store location. No one had any contact information for the person with the key. Then the employee running the desk was incredibly rude to my sister. He cussed at her, calling himself a “king” and that we needed to respect him. I can’t remember his name (I think it started with a M) but he was black and was wearing a knee brace. And because of dealing with all this we got on back on the road way later then we wanted and had to deal with insane traffic on an already taxing drive. I have never had such a bad experience at U-Haul and after this I don’t plan on returning.
LUCA J | Overall ExperienceSelf Storage Units in Aurora, CO, 80014
U-Haul Moving & Storage of Iliff
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Nice people's
Elma L | Overall ExperienceRodney and his whole staff ARE THE BEST. Robert, Jaylin, Calvin, Jazz ...Thank you to everyone for ALWAYS BEING HELPFUL AND KIND. This site is truly the BEST.
CYNTHIA K | First ImpressionsService was slow. The office seemed understaffed. But all staff was pleasant and helpful.
Janet G | First ImpressionsMy storage was untouched for over 2 years and it looked the same as the day we left it. Clean, dry, bug and rodent free. I highly recommend the location.
Risa A | Overall ExperienceGreat service and good communication!
JACK T | First ImpressionsThe GM of this store is fantastic! This location is also well liked in the community - when I was moving out of my storage unit on Saturday, a long-standing customer brought donuts for the staff in the morning. Thank you so much for all of your assistance over the last 18 months - it is greatly appreciated.
Denise L | Overall ExperienceI will use U-Haul for future needs. Signed, Satisfied Customer V Bray
Virginia B | Overall ExperienceStaff at the facility are very helpful and accommodating
martin m | Overall ExperienceI have never had feelings for a storage facility. I too will miss your friendly helpful facility. So gratefully satisfied with my experience 💃🏽✨
CHRISTINA B | Overall ExperienceGreat storage place and very clean and pleasant and it’s it’s my favorite Uhaul
barnaby n | Overall ExperienceCalvin is the man!! Got me setup with a quickness! I’ve been moving around the country with work for over a decade and this was the best annd friendliest experience I have had, thus far. Give that man a raise! Thanks, Calvin!
DUSTY B | First ImpressionsThe staff was very helpful and great customer service!
JOSEPH C | Overall Experience