When renting the unit, I had concern with the unit not being accessible 24hrs becasue of trucks parked in front of the unit at the time of rental. I mentioned this concern with the young lady processing the contract and she assured me that the unit would not be blocked and I'd have my 24hr access all the time with no.issues. That was not the case, my unit was.blocked 90% of the time. Everytime I asked someone to move the trucks they would but that was only good if I could get there during business hours. The last month I was there, jt actually cost an extra month storage due me not being able to get there before the end of the buisness day, thus causing me to miss out on friends witb trucks a d despite calli g 2-3 times and complaing to the general manager, nothing was done. .I did have the manager call me and ask me what would make it right, I said hey how about a refund for that.months rent, after all yall are the cause of me being there past the 1st of the month anyway. Well he was going to comp me a free truck for the day.a d even though I asked him would it matter what time I came up there can anybody handle this and he said yes but that too wasnt the case and only a manager could do that so.needleas to say afyer waiting up there for an hpur I left agvrevated and no truck.... Very disappointed to say the least.
CHASE S | Overall ExperienceSelf Storage Units in Bowling Green, KY, 42104
U-Haul Moving & Storage of Bowling Green
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Staff been awesome. I a SENIOR CITIZEN been evicted from my apartment, needed storage
michael o | First ImpressionsThe storage was great and the staff was very helpful and courteous.
Pippa M | Overall ExperienceStaff was very helpful and they answered all of my questions.
Pippa M | First ImpressionsI’ve had my storage unit with this U-Haul location for 21 years. My interior unit was perfect all that time for our changing storage needs. Was finally able to move everything out this week & cancel my contract. The staff have always been great to us. My only complaint is the frequent price increases, sometimes twice a year. Otherwise everything was great.
LINDA H | Overall ExperienceStaff was excellent in helping pick the right unit.
micheal m | Overall ExperienceBest friendly service I've ever had. God has really blessed these people at this location.
ROBERT T | First ImpressionsNever used storage .
Daesha W | Overall ExperienceEveryone was so friendly and helpful. Having easy access unloading our truck made moving a little easier.
DISHAN T | Online Move InTop notch people and facility.
Stephen S | Overall ExperienceI used the free month storage perk for a very short time. These folks were friendly and very helpful!
Stephen S | First ImpressionsEveryone was very helpful and informed us when things were needed to be done. Reminded me of my payment times and I was grateful for their assistance.
Deborah S | Overall ExperienceFor starters one of the employees got mad because I got a free month of storage and was only going to use the storage for a couple of weeks. Secondly when we were trying to leave our car was blocked in by the Uhals I asked the same man nicely if he can move the truck and he said he is only one person and was busy, however he ignored me and went to another lady. The gentleman was a white short kinda built man. Will not be going back to that location at all anymore.
Daniel R | Overall ExperienceExcellent service
JASON T | First ImpressionsIve given a couple friends the promotion thats going on right now with renting storage space so hopefully you'll fet a couple more customers. Yall have a referral program if not you should.
CHASE S | First Impressions