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JOHN G | First ImpressionsSelf Storage Units in Brentwood, TN, 37027
U-Haul Moving & Storage of Cool Springs
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What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Everyone could not have done more for us during our stay. Very friendly staff and also willing to put on hold what they were. doing to help with my need. Will gladly try the Company again.
WILLIAM A | Overall ExperienceOne of the worst experiences I’ve genuinely had with any business. Horribly ran facility with rude and non-helpful staff. I was given the option to rent a 10x30 unit online clearly stating ONE unit was being rented. When I arrived, they questioned me and made me feel like an idiot saying they have no such unit, despite what I was offered/presented when I reserved. Instead, I had to move a 26 footer into THREE separate units nowhere near one another. They offered no apology or help and basically said I can deal with it. I will never go with, use, or recommend UHaul storage ever again due to this experience. I know this review more than likely will fall on deaf ears, but this facility and crew need to be addressed for their horrible customer service, visibility into rental options, and how to run an overall business.
Bradley C | Overall ExperienceThis UHAUL location is PHENOMENAL!!! Had two units here and even when totally slammed they’re friendly and helpful. If I need storage I am coming back to this location.
BRETT S | Overall ExperienceThe warehouse facilities and overall environment here are excellent. However, the long waiting times seem to have led some staff to take customers' waiting for granted, which is unfortunate.
Sang l | Overall ExperienceI received the most heartwarming carrying staff. Everything was perfect to speak to someone and I was in the also has staff that would assist me being a woman if I needed something for my storage gentleman I really enjoyed my day. Thank you so much for having such a great team
Marianne W | Overall ExperienceAll aspects good except for parking/loading. Hard to maneuver and hard to find loading dock access.
JOHN B | Overall ExperienceVery easy move in and helpful staff
Amy C | First ImpressionsGreat facility, convenient location, clean and safe property
Andrew E | Overall ExperienceGreat location thank you !
willam J | Overall ExperienceThe parking for moving vans coming in to parking area was horrible. My moving truck had to unload in the busy entrance. Because there were too many unused moving vans, cargo trailers everywhere. there were personal vehicle parked in all the available customer parking spots and no where for anyone to park. At one point it was almost dangerous for anyone in the parking area to be walking or standing. I counted 5 U-Haul people working. 2 behind the counter with 10 people deep waiting in line, which meant 10 cars were parked everywhere not including the others coming, going and just dropping trucks, cargo trailers everywhere. 1 guy was trying to hook up trailers to cars. 1 was trying to get big trucks moved and the last guy in a broken ankle boot was outside trying to get customers calmed down and hooking up trailers to cars as well! Overall the overcrowding of moving vans, trucks, cargo trailers, the stressed out employees and lack of safe parking, made my experience less than 2 stars. The employees are not to blame, the owners lack of organization and lack of safety is the problem.
Tonja W | First ImpressionsBonnie at the Cool Springs location was very helpful and kind. I hope she gets a bonus or raise this year because she deserves it. She is a great asset to your company. Employees like her are hard to find. What a great positive attitude she has!
Molly C | First ImpressionsToo. Many of your vehicles blocking the loading platform parking. That’s why I left
James M | Overall ExperienceVery friendly!
DONALD H | First ImpressionsEveryone was friendly and very helpful.
WILLIAM A | First ImpressionsThe parking is horrendous. If you go during business hours you’ll not get a parking spot. They have trucks and vans parked at the dock. Also employees apparently park there too. It’s very hard to load or unload if you can’t park near the doors.
Mike C | Overall ExperienceBonnie was excellent!! She helped me with my move in process and made it so much simpler- Couldn’t have done it without her. Not to mention 10/10 customer service. Big thanks Bonnie!!
Cristian C | Online Move InGreat experience. Had three units at one point as we were in between homes. Easy drive in and also rented trucks to get stuff in and out.
ANDREW M | Overall Experience