I've utilized virtually every service over the years - rented trucks, storage, and pods, and have always had great experiences. My only complaint is with U-Haul technology trying to pick up and return trucks after hours. The online and app pick up and return process has never worked properly, which is not the facility's fault. I've spent a tremendous amount of time on the phone with customer service attempting to upload pictures, answer questions, etc., at night, completely alone, and usually exhausted after a long day of moving. It is extremely frustrating. I'm an IT professional and well versed in technology, and the process never works as it should. The online system needs significant work. However, the facility and my in-person experiences are outstanding
LISA T | Overall ExperienceSelf Storage Units in Canton, GA, 30114
U-Haul Moving & Storage of Canton
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U-Haul Moving & Storage of Holly Springs
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Everything was great.. On checkout, Peter was quite insistent if our unit was not absolutely clean, we would get charged. Because he said it three times during a five minute conversation, we ended up taking him out to the unit and he confirmed that it was indeed clean. We also took a picture for our own records. Great place; however, and we would use again, if needed.
Christine C | Overall ExperienceI use this location ALOT because they are so friendly and helpful
Glenda N | Overall ExperienceThe outdoor pod that we rented for alsmot 3yrs was convenient, especially since we could drive up to it (used it for real estate needs-signs, supplies, etc). However, the wooden door on the unit started to rot/deteriorate so we eventually had to move units (11/23). We were promised moving help by UHaul but on moving day, they did not show. We had to move everything ourselves. However, they did reimburse our rent for November. By Jan '24, UHaul was under new management & decided to eliminate our pods altogether! We wanted to stay but there were no 1st floor units with drivable accessibility available for us so we had to move to a different facility. However, Uhaul was kind enough to reimburse our rent for January. While it was super inconvenient to move 2x in 3 months, the staff did all they could. We would recommend the facility to others!
Emily H | Overall ExperienceThe manager for this facility is horrible. Rented a trailer from them one time, their employee damaged our vehicle, he admitted it to me then went back on it of course the video surveillance disappeared. Over $6,000 worth of damage. Never could get any decent help from this staff… moved out never received a receipt showing my account was closed! Run away from this storage facility, Extra Space is down the street, much nicer, clean and excellent too!
Paula L | Overall ExperienceStorage unit leaked and damage some of my items. But overall all wasn’t a bad experience other than it being expensive and waiting forever to get help.
DANIEL B | Overall ExperienceI moved into a newly built outdoor storage unit. I placed a 60” flat screen television against the back wall covered by a blanket. At some point, it seems as though the unit shifted on its foundation, crushing the frame against my television, which smashed the screen. I was quite upset about this. Also, the unit was infested with stink bugs upon move out and all cloth items were moldy. This unit is not sealed from moisture and pest intrusion. It served my needs, but I was very disappointed about my television and the need to fumigate and clean all of my items that I removed upon move out.
Chris E | Overall Experience