I signed up for a "free" storage unit trial for 1 unit over the phone. Once I got to this location, the attendant had me fill out intake paperwork with the same questions I had already been asked over the phone. That visit took about an hour out of my day. Then, several days later, the attendant called me back into the office out of the blue to flll out that same paperwork again. I canceled the unit I signed up for about 2 weeks into my trial, and got billed at the end of my trial anyway for a different unit number that I never even signed up for. This other unit was never mentioned to me, never shown to me, never granted access to, and never used. Every second of my time in this building and speaking to any the staff handling my services felt sketchy, and for good reason because it turns out I was being signed up for extra services withoit my knowledge or consent. On top of all of this, they also billed me twice as much for my truck rental as what the rental contract stated, and I had to fight for what turned out to only be a partial refund on the amount owed back to me. I spoke with customer care who was helpful in submitting my dispute and clarifying what was owed back to me, yet the store manager Natasha who was supposed to handle the case was argumentative, condescending, and rude. Interesting that a supervisor would talk to a customer like that right after getting caught red handed committing credit card fraud.
Jesse B | Overall ExperienceSelf Storage Units in Concord, NH, 03301
U-Haul Moving & Storage of Concord
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
-
Medium
10' x 10' x 8.3'2-3 Bedroom Home
Size Guide- Rate:
-
$194.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $194.95 Per Month
-
Medium
10' x 15' x 8.3'2-3 Bedroom Home
Size Guide- Rate:
-
$219.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $219.95 Per Month
Split Level Storage
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Small
4' x 8' x 7.2'Miscellaneous Storage
Size Guide- Rate:
-
$109.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $109.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
6' x 7' x 7.2'1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $114.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
3' x 8' x 6.3'Miscellaneous Storage
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $114.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
4' x 11' x 7.2'1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $114.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 9' x 7.2'1-2 Bedroom Home
Size Guide- Rate:
-
$119.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $119.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
4' x 8' x 6.3'Miscellaneous Storage
Size Guide- Rate:
-
$134.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $134.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
-
Medium
4' x 16' x 7.2'1-2 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $154.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
8' x 8' x 6.3'1-2 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $179.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
8' x 11' x 6.3'1-2 Bedroom Home
Size Guide- Rate:
-
$189.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $189.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Indoor Storage
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff at Concord U Haul and storage are always polite, kind and helpful. The facility is clean and well maintained. The storage units are clean, dry and are free of pests. Great experience.
Heather D | Overall ExperienceExcellent experience at this location. Natasha and her staff were professional, friendly and helpful.
Amanda R | Overall ExperienceGood place great people they made a mistake n corected it right away.
michael l | Overall ExperienceEveryone was extremely helpful!
kathy t | Overall ExperienceI took advantage of the 1st month free storage unit during my recent move. Up to closing my storage unit i had a great experience. However, i called a few days before i knew my unit would renew, to verify when i needed to have my unit cleaned out and closed before i was charged. I was told i had through the 23rd before i would be charged. I woke up on the 23rd to get my last few pieces out and to close my unit only to realize my account had already been charged for the unit which took the last of my money and put me in the negative. When i got to the store i asked to speak to the manager about this issue and was told she was not on premises but they would have her call when she got in. She never called, only sent an automated email when she approved the refund. This "mistake" took the last little bit of money i had and has now cost me even more due to over draft fee, you took resources away from me providing for my kids and im not even worth a call back.
Darcy M | Overall ExperienceStaff VERY friendly, professional, proficient
Ryan O | First ImpressionsWill definitely use U-Haul again no complaints
Tyler B | Overall ExperienceJacob and Miguel bailed me out!!! They saved me literally hundreds of dollars and probably 5 hours of work. I Couldn’t be happier with the level of customer service I received from the team at the Concord NH location. If I could give 10 stars I would.
Jeremy D | First ImpressionsVery happy with the customer service personal
CHRISTOPHER V | Overall ExperienceI feel the price you pay for storage it could be a little bigger, all and all the experience was very helpful and Jamie (the young lady who works there) was very nice and very helpful.
Mary W | Online Move InSee above
michael l | First ImpressionsHad ever changing storage requirements which were accommodated as they became available. Very easy to work with. Really appreciated being able to recycle used boxes.
diana h | Overall Experience