The digital contract and check-in process through the uhaul app was dysfunctional, and it took 2 hours to complete, including an hour and a half on the phone w uhal customer assistance (who did everything they could to help, and an in-person discussion with the uhaul rental facility manager who refused to speak with the uhaul customer assistance person that was live on the line, because it was 10 minutes past clising time, even though I arrived and started the check-in process 75 minutes before closing time. The check in was a nightmare, eventually the app functioned properly. I it cost me 2-1/2 hours out of an important Sunday evening, when I had to be at work the next morning.
LEE S | Online Move InSelf Storage Units in Costa Mesa, CA, 92627
U-Haul Storage Of Costa Mesa
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 3rd Floor
- Street Level
- No Climate
- Rate:
- $94.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $164.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
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![Example storage unit layout]()
Medium
6' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$159.95
Per Month
- Interior
- 3rd Floor
- Street Level
- No Climate
- Rate:
- $159.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
6' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$174.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $174.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$214.95
Per Month
- Interior
- 3rd Floor
- Street Level
- No Climate
- Rate:
- $214.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Drive Up Storage
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![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$104.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $104.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Called Sunday and Monday. Never answered the phone at storage space or truck rental place. Could not access storage, called main line thru app and they couldn’t get a hold of them either. Neither place answered the phone for 2 days we were there. No information on storage unit once we got access. Horrible customer service.
KELLIE M | First ImpressionsAccepted drop off of trailer at this location and not the intended location 50 miles away. This type of service is responding to customer needs.
carlos h | Overall ExperienceIt was a little confusing getting into and out of the facility, however, the people there were very helpful
AMY P | Online Move InThey raised the rent on me by e-mail, no consent, I left immediately afterwards.
Kevin P | Overall ExperienceThank you
Susan S | First ImpressionsMy experience with Andrew Paniagua AGM, and Adrien Assistant Manager at the Newport BLVD Costa Mesa storage location was reprehensible. They communicated in such flippant, dismissive, and rude ways that I will literally never use or recommend U-haul to anyone again. It will go down as a horror experience that I will warn people about. 2 horrible representatives for the U-haul brand. Rude, inaccurate, it is obvious this is probably the highest ranking position they both have probably had professionally just based on the lack of soft skills, decency, and acumen paired with a seriously inflated ego. It is clear that this authority at work may be the only authority they have in their personal lives, but it is no reason to be abusive to the customers or take out that frustrations on them. Plural. The office is ran like a flop house of gentlemen I wouldn't trust or feel comfortable sending another disabled family to. I have exclusively used U-haul since 2006. U-haul exclusively for every move. They were in error at this location but harassed me over it until I submitted a dispute through corporate. Maybe with additional training like not trolling people because they are disabled and you think nobody is looking at the store itself and there is no oversight can improve the Newport Blvd location, but honestly Adrien specifically but also Andrew Paniagua were bullying, and I don't think you can train that personality defect out of someone. It came too natural to Adrien to be rude and apathetic. When I told him that I am neurodivergent, he repeated the same sentence back to me, but very s-l-o-w-l-y like I was an idiot. I did remind him that the conversation was being recorded on both ends and he still didn't care. I hope you guys can pull the recorded audio and listen to the calls. I am sharing with my disability advocacy group that U-haul is dangerous for people like us, and to document everything and try to avoid and shop elsewhere if possible. It sucks because I have exclusively used U-haul for the last 20 years. I hope it gets better. For U-haul in general but also for people like me who may have disabilities.
Vittoro G | Overall ExperienceEverything was very suitable except we could no longer afford it. Thank you!
SYLVIA H | Overall ExperienceThe facility manager Andrew does an exceptional job and is always willing to answer questions and do his best to make your entire move in experience wonderful and without the stress normally associated with moving.
BARBARA T | First ImpressionsMany of the light switches are broken
CLAYTON L | Overall ExperienceEveryone was nice just got to expensive so had to go
NANCY E | Overall ExperienceI had no issues, but didn’t really use the facility much to form any clear opinions
DARRELL U | Overall ExperienceFriendly and helpful staff.
MICHAEL C | Overall ExperienceAndrew Paniagua and his team at the U-Haul Costa Mesa office are the best I have encountered in customer service. They all have great customer service skills and are very helpful. I would not hesitate to use their services again! As a storage unit renter, they gave me a break on a rental cargo van to remove the contents of my unit. This is the type of customer service I really appreciate.
SCOTT W | Overall Experience