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JEFFERY A | First ImpressionsSelf Storage Units in Evanston, IL, 60201
U-Haul Moving & Storage of Evanston
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Very polite and helpful individual
MARTHA L | First ImpressionsAlways friendly, professional and helpful.
Ilona M | Overall ExperienceI asked for a climate controlled unit. My furniture was not in one. Most of it was ruined through water damage. I will NEVER use UHual again, nor will I ever recommend them. Plus I moved out on the 29th not the 2nd. Get it together UHual, I will probably go to court over this.
warren h | Overall ExperienceVery nice and respectful people who work there and they was very professional and nice
Te H | Overall ExperienceThere were always issues with being able to pull into the u haul parking lot.. trucks everywhere no parking for customers It was very problematic When there were no parking on the residential streets. Evanston is known for parking restrictions.
Joanie j | Overall ExperienceThanks 4 Keeping My Stufff.
Nikki D | Overall ExperienceThank you DJ for your guidance and knowledge of both the storage unit's capabilities and familiarity of the area where our student will be attending college. Your pleasantries will be remembered.🙂
Yasuko S | First ImpressionsThe manager at the facility in Evanston is an awesome young man very helpful very understanding and very patient always has a smile on his face. I also noticed that he is like that with every customer patient kind understanding listens and helps Mr Montel
VIRGINIA S | Overall ExperienceI appreciate U-Haul services and the high level of super that they give its customers. Every thing from the trailer rental to the free month storage was great and helped me move across the country. Thank you.
ISIAH D | Overall ExperienceThe door cow wouldn't work for me at first and requested a swipe card. I went into the facility and was told no swipe card was needed. I entered code on both machines and that worked. I was not told where the unit was located in the facility. When I arrived there was a zip tie preventing me from opening the unit. I had to stop unloading and go back l to retrieve scissors to remove the zip tie. There were no places to park to unload the trailer on the side street due to no parking signage. There was a foul odor inside the storage facility. It was not a pleasant move in experience. There should be more staff on duty. The man who handled equipment returns was amazing. He was working by himself that I saw and he handled every situation in a timely fashion.
JESSICA M | Online Move InThe storage unit was good. The constant price escalations were not so good.
Sara G | Overall ExperienceStaff friendly, helpful, and knowledgeable. Entire process was smooth and easy.
stacey m | First ImpressionsI didn't like the lights shutting off automatically while I was digging inside my unit. To turn them back on, I had to stop working, step out of my unit, and walk all the way to the entrance of the storage area to trigger the sensor. Also, the facility got hot in the summer. Last, I signed up for payment notification emails on my online account and received none. When I asked the staff at the facility to check on these, they said they turned them on on their end. Still, I never received any. Maybe have U-Haul tech support look into this? Besides these complaints, using and managing the unit was great. Thanks, U-Haul!
ARTHUR M | Overall ExperienceThe truck rental process was yet another daily reminder how messed up that our society is completely addicted to electronics as the clerk continued to play his card game on his phone throughout the entire transaction. Very disturbing!
David H | Overall ExperienceThank you so much for all your help!
Tisha J | Overall ExperienceOverall the experience was good. Upon moving out there was some evidence of pests (rats I’m thinking) but the unit had a rat trap in it. My only other complaint was I almost always had trouble checking in at the unit. Either the code wouldn’t work or the card wouldn’t access the building. While the staff did always help rectify the problem, I typically had to wait 10+ minutes in the store to be helped.
Justin K | Overall ExperienceThe staff has a steady hand in keying in the customer information into the computer, which makes your stay enjoyable.
Betty E | First ImpressionsI moved out of unit 1176 on December 28, 2024 and I moved out of 1441 unit on January 26, 2025 and yes, my units were. I’m secure my computer printer Alexa shredder were taking, but that was because I could not close my unit. I did have a bad experience when I was trying to move out of 1441 as I came every day to remove boxes to clear it out in case I did not have the money to renew it for January 27, 2025 they had locked it like 10 times I had to keep going in the office and asking them to please remove the lock so I can remove the boxes. I am a 69 year old, elderly disabled woman so that didn’t make it hard for me although I love everybody that works there and I love U-Haul so I will continue to be a customer. I just don’t want them to keep saying I like I moved out in February. That’s not true. I moved out in January January 26, 2025 so that I wouldn’t be charged for a whole another month starting in January 27, 2025 and also I moved out of the other unit 1176 with the computer and stuff was so I don’t know who took it. It could’ve been the movers that moved to me on December 28 and I got out of there before January 7 so I wouldn’t have to pay another month so that’s why I’m saying this because they keep saying my move out day was to something it is not I was not in there in February at all so Diana Logan 847-997-9969
Diana L | Overall ExperienceSeamless process!
CARA M | First Impressions