While my individual unit was clean, there are various improvements that could be made to the overall facility. It’s clear there will need to be upgrades done in the upcoming years to stay in competition with other storage options.
JAS S | First ImpressionsSelf Storage Units in Fairbanks, AK, 99712
U-Haul Moving & Storage of North Fairbanks
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U-Haul Moving & Storage of Fairbanks
209 College Rd, Fairbanks, AK 99701 View Available Units1.8 miles from this location -
U-Haul Moving & Storage of South Fairbanks
3115 Airport Way, Fairbanks, AK 99709 View Available Units4.5 miles from this location -
U-Haul Moving & Storage of North Pole
1976 Richardson Hwy, North Pole, AK 99705 View Available Units8.5 miles from this location
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Storage Customer Reviews
- 2.5 Average Customer Rating
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This facility had a live on site (within the gated area) person and the gate was stuck shut 8 out of 10 times I tried accessing belongings in winter time. None of the employees at the main store seemed to be able to figure out how to get a key fob for this location to work after 4 attempts to do so. The owner of the branch seems concerned about collecting rent but not about correctly addressing or operations. Additionally trying to move out of the unit was almost impossible since you couldn't get in. I moved out of this unit almost a year ago now and recently got a notice to pay a bill for astorage I dont have with Uhaul. I paid a settlement fee and moved out long ago. Upon calling the main location a couple days ago I learned my account was still open as though I was still occupying space. Very unprofessional. Hopefully my account was closed properly this time so I can be done with this division of Uhaul.
Carry E | Overall ExperienceKind front desk. Helps when ur stressed about life changes like moving.
Lorraine B | Overall ExperienceFirst of all my unites got broken into and know one would help me and I was sad that my unites got auction off but no fault of yours I just was not paying attention to my bill but the break in was your fault but life goes on being 71 years old it is not easy when you lose a lot of your memories thank you for letting me comment Janice Tisdel
JANICE T | Overall ExperienceLynette helped me and let me tell you, don’t let this one get away!! She knows what she’s doing! And she is up front and on que!! More than fair and very helpful. She’s a keeper for sure. Thank you Lynette and thank you, U-Haul!! If there was anything better that someone can think of, then I say that too! Basically I don’t know anything above excellence that I can put down here or I would!! Thanks again!!
JULIE N | First ImpressionsThe staff and faculty made my transition in life painless and at ease knowing my belongings were safe and accessible
STEPHEN S | Overall ExperienceI needed a place to store a trailer for a few months, so I paid for a spot at this location - a dirt lot with sinking wrecks on about 50% of the space. On my last visit to the location, the attendant tried to deny access to my property, saying the owner told him I had never paid?! Do not use U-Haul. Pay more and go elsewhere. I will never use them again.
Rodney C | Overall ExperienceThe light in the hall didn't work, and there was no light in my unit. Also the bottom of two of my boxes were wet, luckily only a towel was damaged. Otherwise, the experience was satisfactory.
LEVENTE J | Overall ExperienceThe ceiling looked in the process of falling in. I had to push a specific way on the sagging door to align the holes to unlock it. Took over 5 minutes once. The floor to my unit was about knee high so I had to keep climbing in and out to load/unload which added a lot of work. Driving was difficult with unlevel and unmaintained driving surfaces - difficult to pull out with a trailer. Would never recommend this facility.
JAIME C | Overall ExperienceThe steep slope by my unit was a little tricky in the springtime to get out of with my 2wd truck.
nicholas l | Overall ExperienceThe facility is in complete disrepair.
STEVEN W | First ImpressionsFriendly people. They made renting easy and convenient, and offered promos (that she could have easily ignored) that saved me a months rent. They had a variety of different sizes of units to choose from. Great experience. Would recommend Uhaul definitely.
Robert H | First ImpressionsPacked up all my stuff and went to the facility and the unit I was assigned still had a lock on it when I got there and the gate opener wasn’t programmed correctly so I couldn’t get out. Then couldn’t get ahold of anyone at the office after calling 3 times and had to call a corporate number and wait for them to open it remotely to let me out. The gate was wide open when I got there in the first place with no one even around so I just went right in(I’m assuming someone had just left). When setting up the unit the guy told me it’s a sketchy area and I should get my stuff insured. Then the lock I bought from them was defective. Second guy I talked to when I went back for the second and third time with issues was great and so nice. Tried to get me a unit at the main site and offered a free month but the same sized unit was $50 more a month at that location. I didn’t trust the company anymore by this point and cancelled my unit. Found a slightly cheaper storage unit a few miles away with a different company that was cleaner and better maintained and didn’t have any issues with them or the unit.
KEANA G | Overall ExperienceThe staff is very helpful and professional
STEPHEN S | First ImpressionsIt would be more helpful if there was way to reset code to gain access to unit after hours
Heather H | Overall ExperienceItems were stolen. Staff was no help in trying to get video of it being stolen resulting in a failed insurance claim.
Edward V | Overall ExperienceThe only problem is the exit on to the Old Steese in the winter
robert t | Overall ExperienceUhaul made my moving experience easier than ever the staff was amazing and helpful as some say “ Johnny on the spot “ going to recommend your facility to everyone
steven s | Overall ExperienceStaff was patient and polite. Extra effort to ensure success.
barbara p | Overall ExperienceRented the unit and was unable to locate the unit I was assigned and I had to leave the car with a friend. My friend numerous times tried to find it and couldn't called the office and they refused to help. Never used the unity
JAMES R | Overall ExperienceY’all had mice.
Nicholas G | Overall Experience