My billing date was on the 11th. The unit was emptied on the 22nd of the month. When I inquired regarding a credit for the partial month, the staff informed me that U-haul does not pro-rate the billing. I was shocked. And the rent been raised by 50% since first renting the unit eight years ago.
Robert F | Overall ExperienceSelf Storage Units in Glendale, AZ, 85304
U-Haul Moving & Storage at ASU West
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Storage Customer Reviews
- 3.5 Average Customer Rating
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El loca y instalacion fueron seguros y en una zona preferida para mi. La ubicacion fue facil de accesar, cargar y descargar mis muebles y cajas. Por las noches la instalacion y ubicacion obtienen suficiente iluminacion por fuera y adentro. El personal son attentos, communicativos y amables con el cliente. Yo recominedo este loca para futuro clientes.
MARICELA R | Overall ExperienceThey allowed my RV vehicle to park in a secure location overnight. It was very helpful for visiting family who had rented an RV and needed a place to park it. Convenient location near my home.
johnnie g | Overall ExperienceI have no comments to provide.
Magdalena N | Overall ExperienceEveryone that worked at your facility there were very nice. Your manager she was extremely well mannered and very polite to all her people that come in and rent units from her . She treated everyone with respect. I would rent again from you guys in the future if needed.
PAMELA S | Overall ExperienceVanessa is awesome
tom m | Overall ExperienceYou guys say I moved out 7-10-25 but I haven't been up to my storage unit in over a mth. A worker called me and said you guys took pics n was going to sale it but all she did was jack me for everything I owned. now I'm going to the courts about this and that employee will get in trouble for what she did n you guys will have to pay for everything that was taken from me....
jeanna a | Overall ExperienceThe General Manager is one of THE most amazing kind people I've ever met. She is very understanding and passionate about her job. I think I'm going to forever use her services when needed. I don't think I've ever experienced better customer service. The facility is very well kept they are very accommodating and work with all needs. They're very reliable and professional. This site deserves a 10 ☆ rating 👏🏾 👏🏾👏🏾
Monique M | First ImpressionsWould have gave it five stars if it was 24 hour access. The lady at desk was so friendly, and helpful! she is the main reason I went with your storage facility.
frank l | First ImpressionsThe manager Vanessa was unprofessional and rude. I had an encounter with her that I recorded. I just never chose to contact anyone about the issue. I can be contacted to discuss further and show video proof of her if interested. Worst experience I’ve ever had dealing with a “professional” in business. I would never use Uhaul again.
Maileika O | Overall ExperienceSuper Fabulous Facility
JERMAINE T | First ImpressionsGreat customer service. Professional but very warm and friendly people to deal with. The manager, Vanessa, is a no nonsense person that takes her responsibility to protect your property very serious. Great people!
lorraine c | Overall ExperienceThe staff were very helpful and answered all of my questions.
Lisa R | Overall ExperienceThank you to all the employees who continuously provided AMAZING customer service and the Manager who always returned calls and helped with arrangements! Y’all were great and my belongings stayed secure!
Karoline B | Overall ExperienceAlways patient when my payment method stopped working a few times. Thought that the bad weather messages where heavy rain might have leaked were above and beyond! Thanks!
Daniel J | Overall ExperienceThe entire staff are amazing. It's friendly their helpful and it's very clean. This is the only one I will recommend to anyone. Amazing staff there.
Jodi D | First ImpressionsStaff has been very polite and friendly.
Ray W | Overall Experience