I got there yesterday and I was able to log into the pad and sing in but then it wouldn't let me in the building I tried every pad thing and it just said denied denied denied. I checked the number multiple times and yes it was correct but it still wouldn't let me in
Dementia M | Online Move InSelf Storage Units in Gresham, OR, 97030
U-Haul Storage of Gresham
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Couldn't figure out how to check in to our storage unit to get the gate open the gentleman wasn't that helpful I was out there for enough hours to pass that by the time I figured out how to check in for my access code to work the place was closed! I would think that access hours mean when you can go into your storage unit but that's just a drop trucks off apparently
ANTONIO A | Overall ExperienceThe worst staff I have ever encounter. They quote you a price over the phone and when you get to the facility they tell you a total different amount and come up with reasons that the amount increased & a different size storage unit and truck. That staff were the worst of the worst. I will never deal with them again. Rude, Inconsiderate, liars.
Roben J | Overall ExperienceAlways good service, and personable staff. Ryan is a rockstar! Very professional and pleasant. Thanks!
cynthia c | First ImpressionsRyan was the most knowledgeable, and all- around helpful, employee I've encountered! He should be a manager for your company!
cynthia c | First ImpressionsThe storage unit was blocked most of the time by trailers, equipment, trucks, making it difficult to load and unload and having to constantly move out of your way of incoming vehicles..plus staff was rude at those times.
IRENE A | Overall ExperienceAlways convient..
IRENE A | First ImpressionsThe manager & staff are friendly, helpful & give great customer service. They need more employees b/c they are always very busy
WENDY K | First ImpressionsI had reserved a locker a week before I moved. My locker got cancelled, and not by me. They reserved another locker at the Gresham location. When I got there they didn't have a locker available in the size I rented so I had to take a smaller locker. The girl that checked me in was horrible. It took her forever to check me in, and had to get her manager because she couldn't figure it out. Then she led me around in 100° heat to where she thought the locker was. I told her I'd find it myself. My movers had been waiting out in the heat. She was very apathetic. I had to ask one of the other workers for help and it turned out she had written the incorrect building and locker. After all this I have discovered that I was charged for a locker that I was supposed to receive a free month when I rented the moving U haul. She also didn't give me any paperwork. At least the 2 young men that were working were able to sort it out, otherwise I would have rated it with one star. I would give them 4 stars.
LORETTA P | First ImpressionsWe first started out with Cody the manager of this u-haul facility. He was incredible. Now I know why. He was trained by Ryan his boss. We can only say good and great things about this particular facility. They are friendly and always ready to help in the most beneficial way. I will always continue to respect them and promote them. That are the best.
LLOYD R | First ImpressionsAfter moving to Gresham from out of state with a Uhaul truck, I didn't know exactly what storage place was best or closest, so I used the free month of storage promotion, that I received from the truck rental. The unit I got was 10x10 with a surprisingly and incredibly low ceiling, of around 5 feet, I had to duck to walk into it. The other serious problem was parking, all available parking by my units access door was taken up by Uhaul trucks and trailers, making loading and unloading to the unit a serious chore. I decided to look around, found a similar 10x10 unit at a competitors facility with a 8 foot ceiling for 1/4 of the rental fee. Not only was the competition a 300 cubic foot larger unit, it was hundreds of dollars less per month. The security was far better, the door opened easier, and there was plenty of designated areas to park. After realizing the smaller Uhaul unit would cost me over $3000 yearly, compared to the larger, competitors unit at under $800 yearly, I felt bamboozled, totally taken advantage of by Uhaul. The staff was friendly, which earned the "below average" rating, up from a "poor" experience. I will definitely opt for a competitor, over using Uhaul storage facilities in the future.
DAVID S | Overall ExperienceAlways use this location for everything. I will contine to do so.
Dianne W | Overall ExperienceStaff was very helpful and respectful
GLENDA B | First ImpressionsThank You
DEBORA R | Overall Experience