Your reservation specialist promised a 10x 15 unit. We secured our reservation with a credit card. We arrived and they were expecting us but only had 5x10 units. Arriving on a Sat at 4pm meant your system was unavailable to allow 3 units to be combined. Our moving truck driver managed to fit things in but without any chance of access in the future. I believe I was the victim of bait and switch and you put your local GM in an untenable situation. 3 small units is not the same. You should commend your staff for handling a very upset customer well. Then today I got an email that I missed my check it. Your centralized system is not well regarded.
Paul R | First ImpressionsSelf Storage Units in Holland, MI, 49424
U-Haul Moving & Storage of Holland
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Thank you
CODY J | First ImpressionsYou didn’t have large enough units available for us so we ended up with three smaller units of 5 x 10, 10 x 10, and a 10 x 15, unfortunately you don’t have any promotions giving anybody a deal when they use multiple units. That would be my biggest complaint.
elaine m | First ImpressionsThe staff at the Holland site were spectacular. I had to phone in a change in my rental after working hours and the staff member at the call center (Corey) was great.
Ken M | First ImpressionsWe used Uhaul to store our household things for 3 years. Uhaul staff were always friendly and our stuff was always safe and secure. We also rented Uhaul trucks multiple times - always a great experience with clean trucks that ran well. Uhaul definitely was a positive contributor to our lengthy moving process over more than 3 years.
THEODORE A | Overall ExperienceUpon arrival we were not greeted, and then given our paperwork with no explanation or where the truck I rented was. The General Manager was working Stephanie I believe. Did not help with information or how to locate our rental. Which I may add is absolutely unnecessary. How is it the paying customer has to locate their rental, and then continue the process of completing the rental agreement. I personally will not come to this location again, due to the lack of communication with picking and dropping off rentals.
Nina G | Overall ExperienceI always count on U-Haul!!!
RENNETTE R | Overall ExperienceClean, nice storage units and very friendly staff
David O | Overall ExperienceMoved out of a storage unit, and was charged again for another month. No response from management, no help. Had to call customer service 4 times, and still got nowhere. Still waiting to get my money back
Jamie H | Overall ExperienceClean, safe, convenient location. Rates held steady for the 9 months we used them, unlike a facility that we used before ( Bo*rs) that raised their rates every 3 months
Janita R | Overall ExperienceI have used a lot of uhauls in my years of living and hands down the one in Holland is the best.
Laura L | Overall ExperienceEverything was good except when I went to the storage unit, I went to put the pin in and it said not checked in. Don't know why
James B | Online Move InSmooth easy online move-in process & simple auto pay process. Fantastic
Kelley B | Online Move In