Happy
NOE N | Overall ExperienceSelf Storage Units in Houston, TX, 77043
U-Haul Moving & Storage of Memorial City
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Need to keep area free to enter storage area
Carolyn C | Overall ExperienceMy rating for the storage facility is primarily due the customer service, the issue lies with the staff. While the manager was very helpful, the ladies at the front desk were rude and showed a lack of respect for customers. One of them, in particular, treated me terribly. When I asked for information about the contract, she rolled her eyes and responded in a very disrespectful manner. Unfortunately, I didn't catch her name. I trust this issue will be addressed, as I believe the facility has great potential. Thank you for your time and consideration.
adrian s | Overall ExperienceGreat job by all!
RENE C | First ImpressionsOnly below average because I had numerous items stolen from my unit.
kerwin c | Overall ExperienceMaybe a new regional manager would be a good start. Like the old site manager who didnt care about site security by not not making it a priority to fix or replace the Main gate drive up gate. Uhaul corp called me with a "great deal" so i said yes! Well just like all great deals that seem to good to be true well they are not. its not corporate fault that they see a rental coming up in a couple of days and sell it to someone on the list who wants to buy. Nor can a branch tell a renter to be out on a specific day. in other words i got screwed thank you
William M | First ImpressionsOne of the employees was playing on her laptop and couldn't answer any questions or know how to work computers.
marjorie h | Overall ExperienceOffice staff was especially knowledgeable and friendly.
LEORA S | Overall ExperienceVivian was amazing very professional and kind and respectful to me I loved working with her.
HARVEN W | Overall ExperienceMost of the staff is very rude. They had a good manager that they ran off months ago. My storage sign up was horrible. They messed up my account. I had to call to pay every month. I couldn’t do it on the app never again.
Roshan N | Overall ExperienceThis mistake should never happen.
DON C | First Impressions