No, I did not move in.. The manager apparently texted and emailed me letting me know she would only be available at 11:30. I did see a text, however, I did not notice her availability.. When I arrived at 1pm she was not there, I finally called the number for after hours and was told she is closed and cannot help me until Monday. I wish she would have called me as I was extremely busy packing and cleaning and did not check email's. This just added to the stress of dealing with this move.. Bottom line pay attention and make sure you take the time to read the hours of operation as well as her availability..
suzanne f | ReservationHowell Storage
1650 Pinckney Road, Howell, MI 48843Customer Reviews
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- 5.0 Average Customer Rating
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No, I did not move in.. The manager apparently texted and emailed me letting me know she would only be available at 11:30. I did see a text, however, I did not notice her availability.. When I arrived at 1pm she was not there, I finally called the number for after hours and was told she is closed and cannot help me until Monday. I wish she would have called me as I was extremely busy packing and cleaning and did not check email's. This just added to the stress of dealing with this move.. Bottom line pay attention and make sure you take the time to read the hours of operation as well as her availability..
suzanne f | ReservationThe office manager was very knowledgeable and helpful.
BETTY B | Overall ExperienceAdvertised space was unavailable. Manager called and said someone moved out a 16ft trailer and I could use there space however I reserved a 12x30x30 space for a box truck. Looking to get a full refund now.
Christian S | ReservationGreat place to store your stuff and has great customer service
Cedric R | ReservationI have been impressed with this storage facility and would recommend.
MARY R | Overall ExperienceWould definitely use in the future as needed. Storage unit extremely clean, well maintained and secure. Rental charge very reasonable.
Helen L | Overall ExperienceHowell Storage has been absolutely amazing to work with, I cannot recommend them highly enough. The facility is well maintained and Pam is the best!!!
Joseph F | Overall ExperiencePam and Binx were always friendly and helpful. It was always a pleasure to talk to them!
JOSEPH M | Overall ExperienceVery clean I would definitely recommend for anybody and the staff was very friendly and easy going❤️
MARLYNN P | Overall ExperienceI will definitely rent from this place again when I need another storage facility.
CHRIS P | Overall ExperienceThe facility has 24-hour keycode access, so access was never an issue. The manager was always pleasant and helpful over email but seems cranky in person and over the phone; apparently face-to-face customer service is not her strong suit. Office hours are limited, not 9-5 as one might expect. There was evidence of mice in the unit, but then again we opted for a non-climate controlled unit, so maybe that's on us. Overall it was a good experience, thank you.
CLIFFORD A | Overall ExperienceSuch a great experience! Pam (and Binx) in the front office was always so friendly and accommodating. I would highly recommend Howell Storage!
KRISSY C | Overall ExperiencePam was so helpful and cares so much! Support small business and use Howell Storage!
Charles N | Overall ExperienceGreat staff and always helpful
JOHNATHON D | Overall ExperiencePam was an absolute joy to meet and work with. She is very kind and you should feel very fortunate to have an employee such as herself!
Nicole I | Overall ExperiencePam (and Mr. Binx) are awesome! The entire transaction was smooth and I can't thank you enough for your help.
Doug S | ReservationThe unit was very clean and Pam was very helpful.
Joseph W | ReservationPam was very helpful and the unit was very clean.
Joseph W | Reservation