The unit I was supposed to take was locked and I could not move in today. I was told the employee who’s assisting me today was new but that doesn’t justify the blunder that happened to us. We had to take everything back to my old apartment and redo all the unloading and loading. I believe we deserve a fair compensation in some form for this blunder. Thank you.
Vivek R | ReservationCustomer Reviews
Features Available at this Facility :
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
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$29.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rollup
- Rate:
- $29.95 Per Month
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![Example storage unit layout]()
Medium
5' x 15' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$105.00
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rollup
- Rate:
- $105.00 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$149.00
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rollup
- Rate:
- $149.00 Per Month
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![Example storage unit layout]()
Large
10' x 17' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$189.00
Per Month
- Interior
- 2nd Floor
- Mezzanine Level
- Elevator
- Climate
- Rollup
- Rate:
- $189.00 Per Month
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The unit I was supposed to take was locked and I could not move in today. I was told the employee who’s assisting me today was new but that doesn’t justify the blunder that happened to us. We had to take everything back to my old apartment and redo all the unloading and loading. I believe we deserve a fair compensation in some form for this blunder. Thank you.
Vivek R | ReservationCain was amazing. Very professional & nice
NaTasha K | ReservationGreat location, very secure, and friendly service. I'll rent here again if a future need arises.
Jonathan B | Overall ExperienceBecause of my lack of great communication, I ended up letting a clean, empty unit go unaccounted for, racking up $215 in fees. I paid, called to move out -- and got it all refunded. Literally changed my month. I was able to get fresh groceries!!!
Taylor H | Overall ExperienceIt would be even better if customers could access their storage unit 24 hours.
Yaira V | Overall ExperienceDon’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility
David S | Overall ExperienceI would liked to have seen a ramp at the door where customers load and unload.
Lisa M | Overall ExperienceThe process of needing a storage unit was made simple and convenient here. Staff were friendly and helpful. Facility was clean and in good working order each time we came. I highly recommend this storage facility to anyone who finds themselves in need.
Carol C | Overall ExperienceI had stalls at this facility for almost three years. My property was kept safe and in a good climate controlled environment. I never had a single problem or other issue. Bill payment was easy by using the online payment feature. I highly recommend this location for storage needs. The only reason I did not give the location an excellent rating was due to the homeless people hanging around the area. However, that is not the fault of the facility. That is to be blamed on the City of Irving's lack of proper enforcement of state law (i.e. trespassing).
Brownie B | Overall ExperienceThe office staff including Maggie was extremely rude when dealing with an issue. The only time the office staff was nice, was when they were taking my money. I will never use this facility again and I will not recommend it to anyone. Every customer should be treated with respect and the office definately did not accomplish that.
Dulcinea T | Overall ExperienceThe rates kept going up. My "bill" date was changed and started getting charged late fees. I opened the unit up later that the original billing date and you kept moving it so over time you took not only my money but my time in the space. I have told everyone I know not to use your storage. They ate better off elsewhere. If I wasn't 50 yrs old and unable to lift all in the items in storage myself I would have left many many months ago the first time you Changed Rates and my due date.
Francis b | Overall Experience