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Paul L | Overall ExperienceSelf Storage Units in Jeffersonville, IN, 47129
U-Haul Moving & Storage of South Clarksville
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Upon opening our storage unit to get our stuff out of it notice that there was Mouse Poop in the unit all over our furniture. Now we have to go and get our couches bed and Furniture professionally clean because of the poop and urine that was all over it. On top of that we went to get two items that we left in the storage unit out and put the code in the machine and we were denied access but luckily we were able to get our stuff out. On top of that when we purchase the unit the lock mechanism was broke the door was broke we had to Jimmy rig it because the general manager at the time did not want to drive 45 minutes to make sure that our items was Secure
Daniel E | Overall ExperienceThere was only one woman at the office that seemed to be very helpful the other woman seemed a little rude, I had an extra lock on my storage unit and I was asking about it for some reason that was a funny joke to the other none helpful woman in the office. Unfortunately I don’t remember the good workers name but she also helped me end my one way contract so you could possibly fine her that way. Also don’t appreciate paying over 1,000 for a moving truck with a slipping transmission the whole time driving from SC to IN…
Vincent H | First ImpressionsPrice to high for the storage room thank you
JAMES W | Overall ExperienceFriendly service and helpful Storage facility was clean outside area was lit up wish that storage unit had lighting
SANDRA H | Overall ExperienceI was told I couldn't store a new scooter in the unit I rented, so I went to another storage company that was reasonable.
Michael A | Overall ExperienceVery friendly and helpful
SHETILA R | First ImpressionsWhen I arrived, it was quite busy with only one person behind the desk and a line of 4 waiting to be helped. Once there was about 2 left in line, there was another staff member who hopped behind the desk and helped me out. She was very helpful. Originally, I asked for a 5 x 12 unit which we filed all the paperwork for and I made my way out there to find it wasn't going to be big enough to fit all the items i needed to store. I had to go back and try and transition into a bigger unit, which the staff member was very kind in doing that procedure for me. There were a few bumps where the key to get into the storage area didn't work so I had to go back and forth a few times until we got it right. Once i went to the bigger unit she switched me to, there was a problem with one of the doors not locking, which i went back into the office and spoke to them about. Although, frustrated with the situation, she was very kind in helping me file more paperwork to transfer me into another unit of the same size. So, in this case, third one was ultimately a charm. The unit was clean and just what i needed. The reason its not 5 star rating was for the trouble i had to go through and the unit that was busted. Another than that the place was well kept, and staff for the most part were more friendly to me than to each other.
Oscar J | First ImpressionsBusy place - but well maintained and staffed. We appreciated the easy location and the reasonable storage rates. Thank you.
Eric I | Overall ExperienceThe agent that has helped me every time is great! She is friendly, helpful, and patient, even though she's always super busy. She handles a line of customers with ease, she doesn't get rattled. It is a pleasure working with her.
Kristin S | First ImpressionsGreat deals great service
Joeseph R | First ImpressionsThe unit still had stuff in it, but it's ok. They apparently didn't know. Staff were fun, but not in any particular rush to help, but I was in a rush. Still, good experience
Brenda O | First ImpressionsThe only problem I had with it was I moved out on Sept. 7 and they sent me a bill for the next month when I told them when I rented the uhaul that my storage would be vacant and clean and they told me to leave the door open and take a picture wich I did . But other than that everything was good. Thank-you
philip l | Overall Experience