I arrived July 6th around 4:30pm. The staff indicated I could not be on property after they left at 5pm. The staff on the 6th could not locate my reservation. The staff on the 6th was useless. The staff on the 7th was friendly and helpful. Overall my initial experience on the 6th is the lasting impression of two people who couldn’t help me, seeming as if they just wanted me to leave so they could close early
Emmanuel L | First ImpressionsSelf Storage Units in Kokomo, IN, 46902
U-Haul Moving & Storage of Kokomo
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The Kokomo location is understaffed for a weekend. I arrived at 1:15. Took about 45 minutes to get checked in and I was the first person in line. Then when the storage unit was found to be too small to get a queen bed through. I had to wait another hour before for help but was never helped. At this point the I needed to turn the truck in before 5 and it was almost 3. I decided to just book a different storage unit elsewhere. You need more than one person on the weekends!! Absolutely ridiculous. I felt bad for the dude working but at the same time just help one person at a time.
JACQUELINE M | First ImpressionsWe cancelled the storage unit. It was to small. For 10.00 dollars more we rented a 10 x 12 somewhere else.
Theresa H | Overall ExperienceIt’s not too easy to get in and out of but the location was convenient and I felt that my items were safe there.
SALLY L | Overall ExperienceNot real professional but I guess that comes from poor workforce pool now.
SALLY L | First ImpressionsThank you
Mark Z | Overall ExperienceNeed more space please let me know when a 5x7 or 5x10 becomes available.
Mark Z | First ImpressionsLonger access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.
Dedric S | First ImpressionsStaff was friendly A+
Charles W | First ImpressionsWould have loved to have access 24/7.
CINDY S | Overall ExperienceGood space and easy closing of account
Trevor T | Overall ExperienceThe employees are very nice and helpful!!!
CINDY S | Overall ExperienceA+. Friendly staff and highly recommended.
Paul M | Overall ExperienceThank you!
TImothy D | Overall Experiencethey were very helpful and kind
ELAINE B | Overall Experience