Great staff helpful all the time
Stephen C | Overall ExperienceSelf Storage Units in Lewisville, TX, 75057
U-Haul Moving & Storage of Lake Lewisville
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- 4.0 Average Customer Rating
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I live in another state so it wasn't easy for me to get to my storage. And since COVID I no longer had the funds to go out there to Texas.My granddaughter lives in Texas and was going to take stuff out of there but didn't have a key. They let me add her to my account. But they wouldn't let her go in and cut the lock off and put a new one on. They said she had to get a locksmith. And she works different hours they're not set hours. So she wasn't able to schedule anything and she lives in Austin which is a long drive. So I just decided to give it up. I don't remember when my last payment was. And told me it would go to auction in March. However they kept billing me every month. And they kept calling me for a payment. After they already told me it was going to auction.
CHRISTINA R | Overall ExperienceThere was rat crap all over my stuff and just dirty
RIcardo A | Overall ExperienceWould have given an excellent, however needs better lighting. Had to walk down dark hall to wave my arms to make light come on. If I were in my storage for an extended period, the light would go off leaving me in darkness. Rather frightening for a single female
Lori J | Overall ExperienceSheila has been very helpful.
Holly C | First ImpressionsThe young lady took over 45 minutes to help me the day I arrived. She asked 5x for my Drivers License and acted totally incompetent in trying to get me registered. Later I found out she was charging me double what I had agreed to because she got the size of the storage wrong.. When I confronted the manager about my bad experience and overcharge she said she was sorry but she was gone on vacation and the girl was new. I’ve found most managers don’t leave their business in such incompetent hands! I can only imagine how many other people using that uhaul have not yet discovered the same problems with their billing. I was told the first month was free and it was NOT free and if you leave one day later you’re charged for the whole month because they do NOT pro-rate the amount owed.
Jaleta T | Overall ExperienceMoving is never convenient however, your services made the move a smooth and easy one. The staff was kind, professional, and they knew how to guides me and my husband. Thank you for everything.
NONA J | Overall ExperienceThe office staff were amazing very helpful and professional in assisting me to close out the storage after my brother passed away. Thank you for having a great team working for U-Haul Storage. I have been a faithful supporter of U-Haul Storage in Denton, Lewisville and Frisco for over 45 years. I only rent Storage with the Best U-Haul Storage Facility. Thank you for providing me with the opportunity to share my experiences.
Vicky D | Overall ExperienceYoung lady that helped us was amazing
Cindy E | First ImpressionsThe manager and staff were super friendly, helpful and patient. I had a few laughs with the staff and a couple of customers. They went beyond the call of duty. I highly recommend this U-Haul location to anyone!
Monus S | First ImpressionsPrice was just too high for an 8 x 10 non-climate controlled unit.
Pam H | Overall ExperienceBecause my belongings are damaged
EUGENIA S | First ImpressionsThe stench was overwhelming as soon as you walk in building. Mice got in by the back door the hallways stayed filthy all week. There's a U-Haul thermometer on the wall that shows what the temperature should range between. I took pictures and send emails at the usual nothing. U-Haul's customer service is just worthless. I used to get U-Haul hitches. they made a mess of that too. The whole U-Haul business model has dramatically declined over the years.
darren p | Overall Experiencegreat business
Daniel G | Overall ExperienceEveryone was very helpful
JOANN T | First Impressions