Great staff and Great GM! I only do business with this location.
jason S | First ImpressionsSelf Storage Units in McKinney, TX, 75071
U-Haul RV, Boat and Trailer Storage of West McKinney
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I was using a large trailer storage spot, I decided the drive from my home to the facility was too far (around 25-30 minutes). I walked inside and asked to remove my spot, unfortunately I had already been charged five days prior but did not realize it. When I asked when I was due for renewal the employee stated It had renewed on 9/5/2025. I said I would like to keep it for the next month since I had already paid, I felt this was vital information to have. The employee responded saying he had already removed me and could not add me back in without paying another $150 fdor the month. For this I am unhappy
Jonathan A | Overall ExperienceThe facility provided electricity outlets in our space BUT IT NEVER WORKED!!!! We paid for that access but it was never provided! Office was always alerted and all they said was they would contact electrician next week, etc. Storage cite is overpriced for what is provided. Talked to other tenants who just brought their own generators because they said the outlets never worked!
Carlene K | Overall ExperienceThe staff are knowledgeable and proficient in their duties.
JEFFERY H | Overall ExperienceQuick and easy to get service and Staff was A-1!!!
joesph t | Overall ExperienceEvery thing was great but they need to fix the roads.
Sherry C | First ImpressionsThanks to the Adam the GM and his hardworking crew I will always U-HAUL of McKinney for my storage needs!
james h | Overall ExperienceGreat Staff!!!
jason S | Overall ExperienceGreat staff! Very Friendly and Quick!
jason S | First ImpressionsThe employees were not very friendly
MICHAEL A | Online Move InThe guys there are always the BEST!!! I love going there and I always will when I need to rent. I tell all my friends about them too. Keep up the great work, all of u-haul should be like this store if they are not.
AMONDO C | Overall ExperienceWas told that they would adjust the hours of power available but then told they couldn’t. Lot has lots of rough ruts from rain runoff.
Shawn E | Overall ExperienceWhen I rented my truck I dealt with identical twins at first (one named Issac). He was incredibly helpful despite their computer system going down and making it impossible for me to reserve a truck I badly needed. Their manager, Adam helped me the next day and was extremely polite, professional and helpful. THIS is the reason I have only used Uhaul for my moves/storage needs since I was 22 (I'm 49 now!). They treat me like a person, not just a number. When I was overheated moving my stuff into storage in 100+ degree heat they got me water and let me sit in front of their fan. I LOVE the employees because they treat me with respect! Thank you for hiring people that worry more about customer safety and satisfaction over cheap employees that just care about a pay check. It matters a lot to me that they care so much!
Robert S | First ImpressionsAdam,the manager is absolutely phenomenal! We were in a pickle with our rental and he went ABOVE and BEYOND to help us and put the customer first! I CANNOT THANK him enough for his generosity, and exceptional all around service and experience! Xavier and Isaiah were so polite friendly and helped me move my truck to storage and gave me directions and made sure where I was going. Seriously the BEST U-Haul!! Will always use them!
LeAnn T | First Impressions