I felt unappreciated as a very long term customer.
Robert D | Overall ExperienceSelf Storage Units in Menands, NY, 12204
U-Haul Moving & Storage of Albany-Menands
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$64.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $64.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
5' x 8' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $79.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $84.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $84.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
*Bonus
- Rate:
- $134.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- ADA
- Rate:
- $134.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $134.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $169.95 Per Month
-
![Example storage unit layout]()
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$219.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $219.95 Per Month
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Overall the facility was very clean and well kept. We did notice mouse activity but not specifically in our unit. However, this comes with the territory, especially with the older building and it was at least nice to see the bait boxes in the units and hallways for pest control. Overall the facility was very clean and the deal of a free month with a truck rental helped us immensely having the extra space to store things before we moved from our house since we had to sell before we could purchase. Overall the staff were very helpful and the entire process of renting the unit was efficient and easy with the self service.
Caitlin W | Overall ExperienceGood clean establishment.
CAROLYN B | First ImpressionsOnline doesn’t give clear instructions on how to access the facility. I didn’t know I had to punch code in on both keypads to gain access. Other than that my experience has been great. Also, I came in the next morning to switch to a bigger unit and Trey was very helpful.
Brenda S | Online Move InI was assigned storage unit # 2099 which was free for 30 days, with a truck rental. My family and I placed items in the storage unit after office hours and noticed the handle of said storage unit was dangling because it was missing a screw; and I took video in order to show the staff. I eventually reported the missing screw to Sheila, a staff member of that location, who notated my account. I followed up with the manager, Requan who stated he notified maintenance staff to get the handle repaired; I wasn’t even offered another storage unit. On Friday July 4th, a family member was at the storage unit removing some items and saw a mouse running in the unit, and said there were droppings on our storage bins and a bag of clothes was chewed through, and eventually disposed of. The storage handle not being secure didn’t not help this situation! I called the office and spoke to Sheila letting her know we would be removing all of our items from storage unit 2099, and Sheila stated we could file a claim for any damages. On Sunday July 6th, I went to the storage facility to retrieve my lock, to speak with the manager about filing a claim and to let him know I vacated the storage unit on July 4th. The manager told me he couldn’t close out my storage unit until he filed the claim for me. On Thursday July 17th, I received a bill via email for rent owed on storage unit 2099, due on July 24th. I had to call customer service to get this resolved because I couldn’t reach anyone at the store. A customer service representative contacted the store manager who said he filed a claim for damages stemming from the rodent activity but he had not yet closed the storage unit out. I told the customer service representative that I was requesting a close out receipt sent via email and a call from the manager. The manager called and apologized for the oversight and sent me a close out receipt. My only question is, if a claim was truly filed how come I haven’t heard from the insurance company yet.
Natasha M | Overall ExperienceI would like to start off by saying your store manager Ray is a great manager and has wonderful customer skills, I rate him ten stars😁
Mikko P | First ImpressionsAs a customer of U-Haul, your manager Ray-Quon is the best, Customer service and interaction with his customers are so impeccable. He is a great addition to the company! I would rate him all 10 stars, I would definitely recommend family and friends.
Mikko P | Overall ExperienceFriendly helpful staff. Great location
tracy p | Overall ExperienceRat poop all over my unit had to throw some things out due to rodents
Ramona C | Overall ExperienceReQuan is great and easy to deal with. The place was always clean, well-lit, and easy to access. There is definitely a mouse problem. The handicapped-accessible units have a gap between the door and the floor, and whenever I saw mice running back and forth across the hallways, it was always from one handicapped-accessible unit to another. (The mice also get into the regular units, but they must be coming down from above.)
NIELS P | Overall ExperienceThe bathrooms were nice and clean!
Eric G | Overall Experience