I was assigned storage unit # 2099 which was free for 30 days, with a truck rental. My family and I placed items in the storage unit after office hours and noticed the handle of said storage unit was dangling because it was missing a screw; and I took video in order to show the staff. I eventually reported the missing screw to Sheila, a staff member of that location, who notated my account. I followed up with the manager, Requan who stated he notified maintenance staff to get the handle repaired; I wasn’t even offered another storage unit. On Friday July 4th, a family member was at the storage unit removing some items and saw a mouse running in the unit, and said there were droppings on our storage bins and a bag of clothes was chewed through, and eventually disposed of. The storage handle not being secure didn’t not help this situation! I called the office and spoke to Sheila letting her know we would be removing all of our items from storage unit 2099, and Sheila stated we could file a claim for any damages. On Sunday July 6th, I went to the storage facility to retrieve my lock, to speak with the manager about filing a claim and to let him know I vacated the storage unit on July 4th. The manager told me he couldn’t close out my storage unit until he filed the claim for me. On Thursday July 17th, I received a bill via email for rent owed on storage unit 2099, due on July 24th. I had to call customer service to get this resolved because I couldn’t reach anyone at the store. A customer service representative contacted the store manager who said he filed a claim for damages stemming from the rodent activity but he had not yet closed the storage unit out. I told the customer service representative that I was requesting a close out receipt sent via email and a call from the manager. The manager called and apologized for the oversight and sent me a close out receipt. My only question is, if a claim was truly filed how come I haven’t heard from the insurance company yet.
Natasha M | Overall ExperienceSelf Storage Units in Menands, NY, 12204
U-Haul Moving & Storage of Albany-Menands
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
*Bonus
- Rate:
- $79.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $84.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $84.95 Per Month
-
![Example storage unit layout]()
Medium
8' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$119.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $119.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
*Bonus
- Rate:
- $129.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $134.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $169.95 Per Month
-
![Example storage unit layout]()
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$219.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $219.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I would like to start off by saying your store manager Ray is a great manager and has wonderful customer skills, I rate him ten stars😁
Mikko P | First ImpressionsAs a customer of U-Haul, your manager Ray-Quon is the best, Customer service and interaction with his customers are so impeccable. He is a great addition to the company! I would rate him all 10 stars, I would definitely recommend family and friends.
Mikko P | Overall ExperienceFriendly helpful staff. Great location
tracy p | Overall ExperienceRat poop all over my unit had to throw some things out due to rodents
Ramona C | Overall ExperienceReQuan is great and easy to deal with. The place was always clean, well-lit, and easy to access. There is definitely a mouse problem. The handicapped-accessible units have a gap between the door and the floor, and whenever I saw mice running back and forth across the hallways, it was always from one handicapped-accessible unit to another. (The mice also get into the regular units, but they must be coming down from above.)
NIELS P | Overall ExperienceThe bathrooms were nice and clean!
Eric G | Overall ExperienceGreat place great people!
mark a | First ImpressionsThere were mice dropping in my unit. I also rented a van. Made it very clear that I was going to New Jersey. Employees should ask if the van will be dropped off at the same location or a different location. That is a very important factor You don’t ask the mileage that will be driven . I tell you idk know and you say well I’m just going to put 10 miles. I made it very clear that I was closing out my account with U haul as well that very same day, because I knew I was Not coming back to that location. There was no reason to. I made it very clear that I was going to New Jersey. The young man who reserved the van that day had poor customer service skills. Miscommunication played a big part in this situation. You have to be a people’s person in order to deal with and communication with customers.
Narelle R | Overall ExperienceI have stored things at this facility, rented trucks from there and every time I interact with the staff or work with the team there they’re absolutely wonderful. Helpful, courteous, efficient, it is always clean. Clearly displays great leadership and a wonderful team!
Amber T | Overall ExperienceThe staff members were excellent and treated my family and me with kindness and respect.
Marsha W | First ImpressionsYes everyone there was nice and new what they were doing.
Denise P | Overall ExperienceAll my contact with the staff was over the phone and they all were very helpful and knowledgeable…. I would definitely stare there again if I have to!
MARIA M | Overall Experience