Extremely disappointing experience – Poor communication and customer service My experience with U-Haul was incredibly frustrating, particularly at a time when I was already dealing with the logistics of a major move. As part of my truck rental, I was offered one month of complimentary storage. I was advised that I could use the self-check-in process after 5 p.m., so I planned accordingly. What was never properly communicated to me was that the facility itself was not accessible 24 hours a day and that access actually closed at 10 p.m. After driving nearly seven hours with a fully loaded rental truck, I arrived at approximately 11 p.m., only to discover that I couldn’t access the storage facility. Even after entering the access code I had received, the system indicated that I hadn’t completed check-in, leaving me unable to move my belongings into storage. I was consequently forced to find alternative parking arrangements for a loaded rental truck, completely disrupting my moving plans and creating unnecessary stress, wasted time, and additional logistical complications. To make matters worse, the in-person customer service was equally disappointing. The receptionist’s attitude was unhelpful and dismissive, with very little willingness to understand the situation or offer a practical solution. Rather than taking ownership of the issue or showing any understanding of the circumstances, the interaction left me feeling as though the inconvenience was somehow my fault. I do want to acknowledge that the customer service representatives I spoke with over the phone were much more helpful and professional. Unfortunately, that positive experience does not make up for the lack of communication and poor treatment at the actual location. Ultimately, this situation could have been avoided entirely with one simple clarification: the facility closes at 10 p.m. and is not accessible around the clock. Customers should not have to discover that information after a seven-hour drive with a truck full of their belongings. I expected better communication, accountability, and basic customer service from a company like U-haul. A very disappointing experience overall.Waiting for that one free month to come to end so I can find another storage room.
Franko G | Online Move InSelf Storage Units in Montreal, QC, H1Z2J4
U-Haul de Saint-Michel - déménagement et entreposage
Services at this Location:
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
4' x 5' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$99.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $99.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$104.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $104.95 Per Month
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$104.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $104.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$109.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $109.95 Per Month
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$109.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $109.95 Per Month
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $109.95 Per Month
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$109.95
Per Month
- Interior
- 6th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $109.95 Per Month
-
Small
5' x 6' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$114.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $114.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 7' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$119.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $119.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 7' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$124.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $124.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 7' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$124.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $124.95 Per Month
-
Small
5' x 9' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$129.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $129.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 8' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$129.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $129.95 Per Month
1 Unit Left!
-
Small
5' x 8' x 8'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$129.95
Per Month
- Interior
- 6th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $129.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$134.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $134.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $134.95 Per Month
2 Units Left!
-
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$139.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $139.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$139.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $139.95 Per Month
-
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$139.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $139.95 Per Month
-
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$139.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $139.95 Per Month
-
Small
7' x 7' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$139.95
Per Month
- Interior
- 5th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $139.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$139.95
Per Month
- Interior
- 6th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $139.95 Per Month
-
Medium
5' x 11' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 5th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
1 Unit Left!
-
Medium
5' x 11' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 4th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
7' x 8' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 6th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
7' x 8' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
5' x 12' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
6' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$149.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $149.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
5' x 13' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$154.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $154.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 6' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$154.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $154.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
7' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$159.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $159.95 Per Month
-
Medium
7' x 8' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$159.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $159.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
8' x 8' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$164.95
Per Month
- Interior
- 6th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $164.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
7' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$164.95
Per Month
- Interior
- 1st Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $164.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 7' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$164.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $164.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 7' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$164.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $164.95 Per Month
-
Medium
8' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$184.95
Per Month
- Interior
- 6th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $184.95 Per Month
1 Unit Left!
-
Medium
8' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$184.95
Per Month
- Interior
- 1st Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $184.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$194.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $194.95 Per Month
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 6th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 1st Floor
- Street Level
- Elevator
- Heated
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
-
Medium
10' x 11' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$209.95
Per Month
- Interior
- 4th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $209.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 13' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$249.95
Per Month
- Interior
- 5th Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $249.95 Per Month
1 Unit Left!
-
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$284.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $284.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Services at Other U-Haul Locations
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkLa gérante de la surcursalle avait un comportement déplorable que ça soit en personne ou au téléphone. Elle nous a empêcher d’utiliser un mois gratuit de storage alors qu’on avait le droit en louant un camion. Je contacterais le service à la clientèle pour déposer une plainte.
IDIRFAROUK B | Overall ExperienceI was very impressed with the quick response to my all my moving problems. Things went smoothly. Thanks to the staff on cremazie.
Michel L | Overall ExperienceJ’ai tout aimé et merci de votre service et patience envers moi malgré mon retard. Que Dieu vous bénisse et Jésus vous aime.
alicia o | Overall ExperienceEmployés.e.s irrespectueux et inattentifs qui ne veulent pas aider les clients. Je regrette d'avoir choisis cet endroit.
Lisa D | Overall ExperienceThank’s so much
witness l | Overall ExperiencePas de commentares
Mputu M | Overall ExperienceThanks for you u-haul
mahmoud m | First ImpressionsThe staff at St-Michel were disengaged. It smelled like pot in the hallway You don’t have a service to take pallets
suzanne r | Overall ExperienceLe personnel est supert et très gentil il est poli
Diane M | Overall Experience