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micheal j | Overall ExperienceSelf Storage Units in New Orleans, LA, 70117
U-Haul Moving & Storage at St Claude Ave
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Indoor Storage
Storage Customer Reviews
- 3.5 Average Customer Rating
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The staff was very friendly and understanding. They informed me of the process from beginning to end. One of the best U-Haul I visited.
Keara F | Overall ExperienceSome of my things were wet because they must have a leak in the roof and on my pic after I moved out you can see the wet wood and also they need to have better access to the second floor because if you need a larger storage on the second floor and you have heavy items it takes to get up stairs you guys need an elevator access in there
Dwanda K | Overall ExperienceIt’s a bit tired, but well maintained and friendly.
Greg M | Overall ExperienceThe staff was uncommunicative and uncomfortable it seemed. There were many people around with U haul shirts, but no one was eager to assist with anything. The office was locked. When I asked to use the restroom I was told " someone should help me shortly' . That someone was the person I asked initially but they made me feel extremely uncomfortable for asking and made me wait until they were finished filling a tire. I had to look for people to answer simple questions. They were not friendly or accommodating at all. I felt I was in the way and bothering them. The online process was certainly convenient but there was no customer service from the staff. I was repeatedly told to " go online". If you are seeking to remove people completely from any service interactions, then I suppose this was fine? I didn't understand why there was no one in the office? And when there was , we and the other customers seemed to be imposing on the staff. A nice facility, but there is no elevator in the storage facility??? The staff were not very friendly at all. It was an uncomfortable and unpleasant experience.
Charles R | Online Move InI was charged for using the dumpster and I didn’t know y couldn’t use the dumpster ☹️
Shawana M | Overall ExperienceJidé is very helpful and efficient. She is always available to answer my questions. I'm very pleased with the service at this U-Haul location. I've been using this storage facility for several years. My only complaint is the continually rising rental fee: I feel I should be grandfathered in and locked down at my current rate which is already almost $40 more than when I signed up for this rental space. PLEASE DON'T RAISE RATES any further for longtime customers, Corporate Headquarters; you are creating hardship. My rate should be locked in. Thank you.
Christine A | First ImpressionsVery excellent service
Carey r | First ImpressionsEverything was great Thanks
justine s | Overall ExperienceStorage was very convenient location was good asscibility was on point . Excellent rating . Staff was very helpful and curious office hours very convenient. Only one problem the train that had nothing to do with U-Haul trying to make it after work before office close hoping the railroad will let you pass before blocking the tracks .& sitting on the tracks
Voncile J | Overall ExperienceStaff is very friendly and helpful.
Hilda L | Overall ExperienceThe few "problems" experienced through the years I would attribute to the staff being spread a bit thin when a bunch of customers all wanted attention at the same time, which is beyond anyone's control. I am more embarrassed by the behavior of my neighbors, which your staff always handled with tact and aplomb. Not only would I recommend your facility to others, I recently did. A local neighborhood association needs a small storage space for materials needed only once a month, but was told none were available. I related that I was vacating my unit, but the space is too large for their needs and budget. If something does come available, please reach out to me so that I can connect the involved parties.
MARK M | Overall ExperienceThe staff was very considerate in helping me work through a time of exceptionally high stress. I was injured on the job and fell ill and they were very considerate when I needed them to be.
Andice S | Overall Experience