I went on a Sunday and there was one person working. Rented a truck to get my belongings came back to put my code in and it didn’t work. Went to the desk and there were 3 people in line with a lady saying she had the same issue as me and had been waiting for 2 hours. Needless to say when someone opened the gate I got in and went to the locker I was assigned to which wasn’t available so I took the locker next to it because it was about to rain and wasn’t going to wait in line for 2 hours. U-Haul definitely needs more than 1 person working on a Sunday. What a terrible experience.
lisa f | First ImpressionsSelf Storage Units in Queensbury, NY, 12804
U-Haul Moving & Storage of Glens Falls
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Byron is amazing … she was worried about not processing my reservation because I had one online and she was making me a priority with the older woman that was there was rude and obnoxious and seriously should not be in a Customer seat field. Bring only moved to heaven on earth to get me processed called another store for assistance to make sure I was taken care of properly, but came down to my unit to make sure it was up to what I expected it today. For a young girl at this location she didn’t one heck of an amazing job. The manager Norm should be proud of her and she seriously get rid of the older woman. She was so horrible. I don’t even know her name.
Ellen B | First ImpressionsShe was awesome for trainee A keeper
Deborah J | First ImpressionsThe doors are installed need of service a little lubricant goes a long way
james a | Overall ExperienceI didn’t know, we chose the facility for the one month free storage due to long distance travel one way. We don’t like the way it’s set up because it was hard to move our stuff into the building, would have much preferred an exterior unit so it was easy to unload. Otherwise it was decent, clean, and in good condition.
Kasey C | Online Move InVery happy
Matthew E | Overall ExperienceVery helpful thank you
Matthew E | First ImpressionsI rented two units in Glens Falls for almost 6 years. They were always well maintained. I was able to get into the units when I needed to.
Clarence L | Overall ExperienceA perfect solution to our short term storage needs. The facility was super clean, the staff friendly and helpful. The access hours are not 24 hours but they are fairly convenient.
DOUGLAS R | Overall ExperienceAlways safe and secure and extremely helpful, courteous, professional, and kind! I’ve used different storage unit companies in the past in different areas and this one is by far the best I have ever used! I couldn’t be happier with them! Wonderful facility and amazing staff! Thank you so much!
Sara F | Overall ExperienceScumbags wouldn't give me time to find money to move my stuff and sold it lost my dead parents belongings
Jason B | Overall ExperienceI would not hesitate to use this storage facility in the future. My home contents were stored for 9 months and were in great condition the day we moved out - just as when we placed there. Norm was courteous and knowledgeable. Thank you for taking such good care of our belongings.
Martha B | Overall ExperienceNorm was awesome and helpful.
Lorraine S | First ImpressionsStaff is Fantastic and helpful and go the extra mile to accommodate their customers.
JUSTIN M | First Impressions