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SHANIKA R | First Impressions- Missouri MO
- Saint Louis
- 63102
Self Storage Units in Saint Louis, MO, 63102
U-Haul Storage & Moving of Downtown St Louis
(@ Spruce St, Across from Fire Station) Pay Your Storage Bill
Services at this Location:
Contact Us
418 S Tucker BlvdSaint Louis, MO 63102
(@ Spruce St, Across from Fire Station)
Services at this Location:
Office Hours
- Mon–Thur7 am - 7 pm
- Friday7 am - 8 pm
- Saturday7 am - 7 pm
- Sunday9 am - 5 pm
Storage Access Hours
- Mon-Sun: 5 am - 10 pm
- Indoor Storage
- Climate Control
- Online Move-In/Rent Now
- Portable Storage
Services at this Location:
Features Available at this Facility :
- Individually Alarmed Rooms
- 24-Hour Video Monitoring
- Climate Controlled: Just Like Your Home
- Indoor Drive-In Loading and Unloading
- No Deposit or Admin Fees
- Electronically Controlled Access
- Indoor Storage: Twice the Protection and Security
- Commercial and Business Storage Solutions
- Loading Carts on Hand
- Convenient Elevator Use
- Extra Tall Rooms - 10ft
- ADA Accessible Self Storage Available
- Customer Re-Use Center
- Commercial Accounts Welcome!
- Your Lock/Your Key
- Heated Storage Available Here!
- Affordable Rates
- Package Signing & Receiving Available
- Open 7 Days A Week!
- Onsite Forklift Service: Pallets & Large Shipments
- Palletized Shipment Receiving
- Low Cost Insurance
- 24-Hour Access Available
- Storage Access 5AM-10PM
- Online Account Management
- Room Sizes for Every Need
- Automatic Payment Plans Offered
- Clean - Dry - Secure
- Clean Customer Restrooms
Promotions:
-
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee -
1 Month Free:
Ask about our 1 month free self-storage offer with any truck or trailer reservation!
Available Units (All Sizes are Approximate)
- Sort and Filter
-
-
Small | 50 sq ft
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$64.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
- Rate:
- $64.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$64.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
*Building Column Inside Room.
- Rate:
- $64.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$64.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Heated
- Rate:
- $64.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $69.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 6th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $69.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $69.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
- Rate:
- $69.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Heated
- Rate:
- $69.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $74.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
*Building Column Inside Room
- Rate:
- $74.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 6th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $74.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- ADA
- Rate:
- $74.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 6th Floor
- Street Level
- Elevator
- Climate
*Building Column Inside Room.
- Rate:
- $74.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $74.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Medium | 51-150 sq ft
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Heated
- Rate:
- $94.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
*Building Column Inside Room.
- Rate:
- $94.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Heated
*Building Column Inside Room
- Rate:
- $94.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 6th Floor
- Street Level
- Elevator
- Climate
*Building Column Inside Room.
- Rate:
- $94.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
- Rate:
- $94.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
*Building Column In Room
- Rate:
- $94.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 6th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $99.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
*Building Column Inside Room.
- Rate:
- $99.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $99.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Interior
- 5th Floor
- Street Level
- Elevator
- Heated
*Building Column Inside Room
- Rate:
- $129.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
*Building Column Inside Room.
- Rate:
- $134.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Heated
- Rate:
- $134.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
*Building Column In Room.
- Rate:
- $134.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$139.95
Per Month
- Interior
- 6th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $139.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$139.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- ADA
- Rate:
- $139.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$139.95
Per Month
- Interior
- 4th Floor
- Street Level
- Elevator
- Climate
- Rate:
- $139.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$139.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $139.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
What Is Online Move-In / Rent Now?
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-
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-
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Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
My account was on auto pay and CURRENT, and you changed my lock WITHOUT NOTIFYING ME. This means someone had access to the contents of my unit for an undisclosed time and could have been unattended, exposing my unit and its contents to whoever walked down that hallway. UNACCEPTABLE! I will NEVER use your company again for ANYTHING!
ALEKCANDER Z | Overall Experience- Rating:
- 5.0
Lonnel was extremely helpful, professional, and made the move in experience easy and efficient. I had a cross country trek and this was the easiest portion thanks to Lonnel. 10/10. I saw him save an elderly woman from crossing the street too early and assist in putting out a fire in the parking lot. Truly a man of the people. He deserves a raise. 10% ownership in the company would be lovely touch as well. Godspeed Lonnel, you’re both a scholar and a gentleman.
Slade S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joshua O | Overall Experience- Rating:
- 5.0
This rating was based on yesterday my first day securing the unit haven't moved in yet but I was very impressed on the first day. Two very friendly staff members, professional and walked me to the unit to make sure everything was in order. Thank you.
Timothy F | First Impressions- Rating:
- 5.0
This is such a wonderful place and these are such wonderful staff I've ever encountered. Jamar was more than helpful, actually, he was an angel sent from above. Jamar, if you ever read this, bro I owe you so much for being an unexpected blessing. The facility on Tucker Blvd in downtown st. Louis is the very best. I truly thank you and your staff. To Jamar, stay blessed and I pray nothing but fortune and more remains in your life
Darren T | Overall Experience- Rating:
- 4.0
I should stay open later
DAVID J | Overall Experience- Rating:
- 5.0
Management and staff was very helpful and considerate
FABIAN H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
PATRICK B | Overall Experience- Rating:
- 1.0
We waited over 3 hours all units they sent us to had a lock on them. The u haul Tru k was dirty had dog foot prints plus stuff that looks like came out BBQ pit. And couldn't return my cash deposit cause he said system was done. Charged me for 10 miles only went 4 miles. Never use that location again.
susan w | First Impressions- Rating:
- 1.0
i will be telling everyone i know to use home depot instead of u haul. your employees are incompetent and care more about their phones and hitting on women then doing their actual jobs. you people allegedly have training maybe it’s time to reevaluate the specificity and validity of your training because none of your workers know what’s happening or how to help people. overall useless and will not be using or recommending to anyone
riley c | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
CHARLES T | Overall Experience- Rating:
- 1.0
We arrived at the U-Haul facility at 9:00 AM. The person there did not open the door until approximately 5 to 10 minutes after 9 AM. There were three people waiting. I explain we had a reservation for storage and rental return several times to a 10x 20 unit which was free for 30 days because we rented a 26foot U-Haul truck. He spent over and hour of saying he couldn’t find the reservation, couldn’t find a 10x20 unit and how U-Haul system was so horrible; he asked Fred to help him. Fred was great and tried to come up with a solution. He typed the name in and the reservation came up immediately. However, we were assigned a 10x15 unit with a huge pipe in the unit. We were the assigned another unit 5x10. It had someone’s property stored in it. We were assigned unit 4271 and Fred repaired the lock on the unit 4273 so that we could use it. However, it was 11AM by then. To make matters worse we had hired a crew to unload and had to pay them while we waited for your team to find a unit. I was not happy with the way the assistant store manager spoke with me. His attitude was it was not his problem… it was your company’s problem. This was not a good experience and I would tell anyone…. Not to deal with U-Haul.
Willie H | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
MYA M | Overall Experience- Rating:
- 1.0
One of the only people working there on Saturday, June 8, and the only person working on Sunday, June 9 was high on some substance and uncommunicative. They did not respond to calls and was not able to operate the system or solve any issue. They swore non-stop, were unprofessional, and was not able to clearly respond to questions or inquiries. There was another worker on Saturday. She was the only one who knew how to operate the system and was helpful. We do not feel safe with our belongings in this storage facility, nonetheless. I will not use this service and will not be recommending it to others.
Gustavo G | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Tifeane P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tracy W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Laura H | Overall Experience- Rating:
- 1.0
I made a complaint over the phone . Supervisor at this location is extremely unprofessional. Please get a new supervisor (black man look like he is is 40-55 years old ) I was not allowed to use the storage and was told I NEVER TOLD HIM I HAD A RESERVATION/BOOKING even though I told him 5 TIMES . The supervisor on duty was too busy FLIRTING with another customer in side the store and EATING CHIP AT THE REGISTER which is why I couldn’t be assisted In a professional manner . Very poor customer service for the 418 SOUTH TUCKER LOCATION AND ITS GHETTO . HE PUT ME OUT THE STORAGE PLACE because he didn’t hear what I said about my reservation 5 times . And instead of just taking accountability and saying he didn’t hear me or wasn’t paying attention . He told me to stop talking before he put me out . I told him I didn’t do anything wrong . He just doesn’t know how to have a BE A SUPERVISOR WITHOUT LETTING IT GO TO HIS HEAD . It’s no way an argument should start just because I said I have a reservation . It’s not much to say when coming in . Idk how it turned into an argument. He never asked me for a confirmation number, email, phone number, NOTHING AT ALL REGARDING MY BOOKING OR RESERVATION. He just kept trying to make me a reservation. Then got mad because I said I already have one . HE SAID I NEVER TOLD HIM THAT ***I know I told him and the other guy 5 times between the two of them . I will never book U-Haul again because of him . I get a U-Haul’s every time I move and it has never been a problem . But for some reason yesterday at 418 S Tucker STL, Mo HE (THE SUPERVISOR ON DUTY WAS EXTREMELY UNPROFESSIONAL AND SHOULDNT BE A SUPERVISOR FOR ANYONES COMPANY . He will run you’re customers off . I also have a 6 figure business so I’m well aware of how customer service is very important and if he worked for my company I wouldn’t demore him or fire him. His behavior was UNACCEPTABLE, UNPROFESSIONAL, GHETTO, and POOR CUSTOMER SERVICE. I literally left the store in TEARS. He also made my day delayed. Due to him not letting me use the storage and had to call customer service to rebook a storage bin . ALL MY MOVERS THAT I PAID TO HELP ME LEFT BECAUSE IT WAS PAST THE TIME FOR THEM TO GO. So I had to pay more ppl to help which is a inconvenience because I am on a budget. His actions caused me to lose money as well . So I will not be returning if this issue is not addressed properly . He also told me HE DONT CARE IF I CALL CORPORATE OR CUSTOMER SERVICE HE SAID ***HE IS CORPORATE AND CUSTOMER SERVICE ITS NOTHING ANYONE CAN DO TO HIM
Shaniqua A | Online Move In- Rating:
- 5.0
No complaints
Jason M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joshua O | First Impressions- Rating:
- 4.0
I was happy to get a unit. Since the resent storms, many units were taken. But your employees were extra helpful with finding me a unit. Thanks very much.
CHARLES T | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MARK B | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ASHANDA R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shane B | First Impressions