Facility was very clean, had great spacious halls with shiny floors. Easy access with card and pin. Free to use carts were lifesavers. Great pest and temperature control. Have already recommended to many others. Only small thing would be providing some lighting for medium sized units.
Andres P | Overall ExperienceSelf Storage Units in Salt Lake City, UT, 84107
U-Haul Moving & Storage of Salt Lake
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- 4.0 Average Customer Rating
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There is no elevator to move items to second floor. There is no light inside the storage unit itself. The only lights down the hallways to the individual units are motion sensor lights in the ceiling. This makes stowing and sorting items inconvenient. I had to remember to take flashlights. There was not a power source for anything electric like a lamp to light the unit. There is a security feature that is more a deterrent. You enter the building with either a code or a card. The sliding glass doors open whether or not you enter a code with your unit number. This was during daytime hours. Otherwise anyone could walk in. The security feature when you log in at the front is linked to a device at the door of your storage unit. If you slide up your storage door and not be logged in a very loud siren sounds. This happened a couple of times and I didn't see anyone check out the issue. I didn't notice a lot of security cameras. They did have some. The ceiling of the unit had a wire mesh so it was open to air inside the big metal building. I was there for 5 years and there was not a lot of dust so they likely have a good filtration system.There was some cooler air inside but just barely to keep things tolerable in a hot summer or very cold winter. It's a big place and safety was a concern for me so I was careful to go with someone or limit my time when I had to go there. The staff were VERY nice and helpful. Especially Amanda, the woman running the place in the daytime. They may have more security than I observed. They have large metal carts to move things. They do not have a dolly for small loads. The price would go up each year which was intolerable. With no elevator for the second floor, I would give it 2 stars, but the other things provided a somewhat good experience. There is no trash can inside or a dumpster. I did like the fact it was clean and no odor. Thank you Amanda.
Heidi F | Overall ExperienceTerrible and rude customer service but you know that
Adam C | First ImpressionsOne store assistant said we could cut off our own lock and another refused and then said we had to let her do it and charged us 50$ even though we were told it was ok and had our own tools. The price kept rising every few months which was ridiculous. But I over they past two years it was a great place to hold our belongings.
Jessica M | Overall ExperienceJoey and Jeremy were great. Explained things, well. Showed me how to do the "after hours" entry thing. I DO appreciate the complimentary month. Thank you. "Keep on Haulin' "🚚 📦 🧡🧡🧡
JUDY E | First ImpressionsVery helpful staff. Everything was to notch.
Rex B | First ImpressionsWill use again
GUY D | First ImpressionsStaff is great to work with
RALPH O | First Impressions